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Razaz T
Bad experience
Civitatis的点评
点评：Hi
My reservation number:T2418137
6 adults ,6 bags
My plane departed late and the company informed before departure with all necessary information, we were surprised upon arrival gate that no driver available as usually you find the driver holding a sign with your name written on it, so we contacted the number given by the company, he speaks Spanish only ,so we asked help from air port staff to find out where is he, the airport staff was frustrated with him because he give wrong information, finally one hour after arrival we found him,he was surprised with the number of passengers and bags and according to him the car is small and we have to wait for another car, after waiting for more than 45 minuets,he came back asking my elderly parents to walk to the parking area ,by that time we requested a taxi to transport my parents, so he insisted that the taxi take some of the luggage ,the driver was rude, no communication skills, he did not know the address ,transport company staff should have a second languages or at least use translation app.,the staff should know the address and wait for there customers on arrival gate with the name of the customers
My reservation number:T2418137
6 adults ,6 bags
My plane departed late and the company informed before departure with all necessary information, we were surprised upon arrival gate that no driver available as usually you find the driver holding a sign with your name written on it, so we contacted the number given by the company, he speaks Spanish only ,so we asked help from air port staff to find out where is he, the airport staff was frustrated with him because he give wrong information, finally one hour after arrival we found him,he was surprised with the number of passengers and bags and according to him the car is small and we have to wait for another car, after waiting for more than 45 minuets,he came back asking my elderly parents to walk to the parking area ,by that time we requested a taxi to transport my parents, so he insisted that the taxi take some of the luggage ,the driver was rude, no communication skills, he did not know the address ,transport company staff should have a second languages or at least use translation app.,the staff should know the address and wait for there customers on arrival gate with the name of the customers
翻译：您好
我的预订号：T2418137
6位成人，6件行李
我的飞机晚点了，公司在起飞前通知了我们所有必要的信息。我们到达登机口时很惊讶，因为通常司机会举着写有您名字的牌子，所以没有司机。于是我们联系了公司提供的电话号码，但他只会说西班牙语。于是我们向机场工作人员求助，想找到他。机场工作人员对他的信息很不满意，因为他提供了错误的信息。我们终于在抵达后一个小时找到了他。他对乘客和行李的数量感到惊讶，而且据他说，车很小，我们不得不等另一辆车。等了45分钟多后，他回来了，让我年迈的父母步行去停车场。这时我们叫了一辆出租车送父母，他坚持要出租车带一些行李。司机很粗鲁，缺乏沟通能力，他不知道地址。运输公司的员工应该会第二语言，或者至少会使用翻译应用程序。工作人员应该知道地址并等待。到达门口有顾客，并写有顾客姓名
我的预订号：T2418137
6位成人，6件行李
我的飞机晚点了，公司在起飞前通知了我们所有必要的信息。我们到达登机口时很惊讶，因为通常司机会举着写有您名字的牌子，所以没有司机。于是我们联系了公司提供的电话号码，但他只会说西班牙语。于是我们向机场工作人员求助，想找到他。机场工作人员对他的信息很不满意，因为他提供了错误的信息。我们终于在抵达后一个小时找到了他。他对乘客和行李的数量感到惊讶，而且据他说，车很小，我们不得不等另一辆车。等了45分钟多后，他回来了，让我年迈的父母步行去停车场。这时我们叫了一辆出租车送父母，他坚持要出租车带一些行李。司机很粗鲁，缺乏沟通能力，他不知道地址。运输公司的员工应该会第二语言，或者至少会使用翻译应用程序。工作人员应该知道地址并等待。到达门口有顾客，并写有顾客姓名
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