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Holiday Lanka Tours (Pvt) Ltd的点评
点评：I would say they were adequate and customer service was lacking.
We had a good driver and vehicle, however, the first place we requested on our itinerary was worlds view and the vehicle was not suitable to get up the road. The driver took us as far as he could before telling us we would have walk the rest of the way up the mountain. This would have been over a 4km trip in the heat of the day without proper footwear for the unplanned hike so we declined. This showed a total lack of local knowledge.No problem solving or apologies - they should have arranged a local tuk tuk like other visitors to the site. Our driver offered no general information on anything and a daily lack of information on itinerary for the day. Holidays Lanka assisted in securing train tickets which cost $20 and charged us $100. I have no problem paying a service fee but felt that was price gouging for a client who was already using them for other services. The final day itinerary was very poor and should have been split into two days. We had a hike up Adam’s Peak followed by a hike to the 9 arches bridge with no information on difficulty or time requirements for two people in their 60’s and 70’s. Immediately after this we took a 3 hour drive to the next destination. I emailed the company but received no response.
We had a good driver and vehicle, however, the first place we requested on our itinerary was worlds view and the vehicle was not suitable to get up the road. The driver took us as far as he could before telling us we would have walk the rest of the way up the mountain. This would have been over a 4km trip in the heat of the day without proper footwear for the unplanned hike so we declined. This showed a total lack of local knowledge.No problem solving or apologies - they should have arranged a local tuk tuk like other visitors to the site. Our driver offered no general information on anything and a daily lack of information on itinerary for the day. Holidays Lanka assisted in securing train tickets which cost $20 and charged us $100. I have no problem paying a service fee but felt that was price gouging for a client who was already using them for other services. The final day itinerary was very poor and should have been split into two days. We had a hike up Adam’s Peak followed by a hike to the 9 arches bridge with no information on difficulty or time requirements for two people in their 60’s and 70’s. Immediately after this we took a 3 hour drive to the next destination. I emailed the company but received no response.
翻译：我想说他们还算过得去，但客户服务不足。
我们的司机和车辆都很好，但是，我们行程中要求的第一个地方是世界观景点，而车辆并不适合上山。司机尽可能地把我们带到了更远的地方，然后告诉我们剩下的路程需要步行上山。如果没有合适的鞋子，在这么热的天气里，这将是超过 4 公里的路程，所以我们拒绝了。这表明他们完全不了解当地情况。没有解决问题，也没有道歉——他们应该像其他游客一样安排一辆当地的嘟嘟车。我们的司机没有提供任何一般信息，也没有提供当天的行程信息。Holidays Lanka 协助我们订了火车票，票价为 20 美元，却向我们收取了 100 美元。我不介意支付服务费，但我觉得对于已经在使用他们其他服务的客户来说，这是价格欺诈。最后一天的行程非常糟糕，应该分成两天。我们徒步爬上了亚当峰，然后又徒步前往九拱桥，对于两个六七十岁的老人来说，没有任何关于难度或时间要求的信息。之后，我们立即驱车3个小时前往下一个目的地。我给公司发了邮件，但没有收到任何回复。
我们的司机和车辆都很好，但是，我们行程中要求的第一个地方是世界观景点，而车辆并不适合上山。司机尽可能地把我们带到了更远的地方，然后告诉我们剩下的路程需要步行上山。如果没有合适的鞋子，在这么热的天气里，这将是超过 4 公里的路程，所以我们拒绝了。这表明他们完全不了解当地情况。没有解决问题，也没有道歉——他们应该像其他游客一样安排一辆当地的嘟嘟车。我们的司机没有提供任何一般信息，也没有提供当天的行程信息。Holidays Lanka 协助我们订了火车票，票价为 20 美元，却向我们收取了 100 美元。我不介意支付服务费，但我觉得对于已经在使用他们其他服务的客户来说，这是价格欺诈。最后一天的行程非常糟糕，应该分成两天。我们徒步爬上了亚当峰，然后又徒步前往九拱桥，对于两个六七十岁的老人来说，没有任何关于难度或时间要求的信息。之后，我们立即驱车3个小时前往下一个目的地。我给公司发了邮件，但没有收到任何回复。
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