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Melissa S
Not recommended for Group Events and VIP Clients
Blasian Limousine and Transportation的点评
点评：We hired Blasian Limousine & Transportation (Scottsdale, AZ) for a corporate client event in early October 2025. Unfortunately, we experienced three separate issues in a single afternoon:
* AC not working for the back half of the bus. Rows 7-10 were blowing warm air when we boarded at the resort. We repeatedly tried to get an update from the driver and received no clear communication. When he eventually pulled over, he accused us of being "hostile" for asking what was happening--an awkward and unprofessional moment in front of our clients.
* Replacement vehicle with AC issues, too. A second bus arrived, but its AC also wasn't cooling for the first ~15 minutes of the drive. Guests who rode the late return reported the AC still wasn't adequate.
* Separate breakdown during another activity. A different bus reportedly had a fan belt failure, which threw our tightly timed schedule off.
Beyond the mechanics, communication and transparency were the biggest problems. Had we been told about the cooling issue before boarding, we would have seated older guests up front to mitigate the heat. Instead, we were left to triage in real time--and one guest became ill shortly after deboarding in the heat, which disrupted the activity and required additional assistance.
The company later characterized these as unavoidable mid-trip failures and offered a 20% "goodwill" refund. Given the stack of issues (AC on multiple buses + a breakdown) and the impact on our VIP itinerary, that resolution felt inadequate.
We understand that things break. What we expect--especially for corporate groups--is proactive communication, contingency planning that actually works, and professional, calm service on site. We didn't get that here. I wouldn't recommend Blasian for time-sensitive or VIP events
* AC not working for the back half of the bus. Rows 7-10 were blowing warm air when we boarded at the resort. We repeatedly tried to get an update from the driver and received no clear communication. When he eventually pulled over, he accused us of being "hostile" for asking what was happening--an awkward and unprofessional moment in front of our clients.
* Replacement vehicle with AC issues, too. A second bus arrived, but its AC also wasn't cooling for the first ~15 minutes of the drive. Guests who rode the late return reported the AC still wasn't adequate.
* Separate breakdown during another activity. A different bus reportedly had a fan belt failure, which threw our tightly timed schedule off.
Beyond the mechanics, communication and transparency were the biggest problems. Had we been told about the cooling issue before boarding, we would have seated older guests up front to mitigate the heat. Instead, we were left to triage in real time--and one guest became ill shortly after deboarding in the heat, which disrupted the activity and required additional assistance.
The company later characterized these as unavoidable mid-trip failures and offered a 20% "goodwill" refund. Given the stack of issues (AC on multiple buses + a breakdown) and the impact on our VIP itinerary, that resolution felt inadequate.
We understand that things break. What we expect--especially for corporate groups--is proactive communication, contingency planning that actually works, and professional, calm service on site. We didn't get that here. I wouldn't recommend Blasian for time-sensitive or VIP events
翻译：2025年10月初，我们租用了位于亚利桑那州斯科茨代尔的Blasian Limousine & Transportation公司的车辆，用于一场企业客户的活动。不幸的是，仅仅一个下午，我们就遇到了三个问题：
* 巴士后半部分的空调无法正常工作。我们在度假村上车时，7-10排吹出的都是热风。我们多次尝试联系司机了解情况，但始终没有得到明确的答复。最终，司机靠边停车后，竟然指责我们询问情况“态度恶劣”——这在我们的客户面前显得非常尴尬和不专业。
* 更换的车辆空调也存在问题。第二辆巴士到达后，空调在行驶的前15分钟左右也无法制冷。乘坐这辆巴士返回的客人反映，空调制冷效果仍然不佳。
* 另一项活动期间，另一辆巴士也发生了故障。据称，该巴士的皮带断裂，打乱了我们原本紧凑的行程安排。
除了车辆故障之外，沟通和透明度才是最大的问题。如果我们在登车前被告知空调问题，我们会安排年长的客人坐在前面避暑。然而，我们却只能在现场随机应变——一位客人下车后不久便因高温而感到不适，这不仅打乱了活动流程，还需要额外的帮助。
该公司后来将这些故障归咎于旅途中不可避免的意外，并提出以“善意”为由退还20%的费用。考虑到问题层出不穷（多辆巴士空调故障+车辆抛锚）以及对我们VIP行程的影响，这样的解决方案显然不够。
我们理解设备会发生故障。但我们期望的是——尤其对于企业团体而言——积极主动的沟通、切实有效的应急预案以及专业、沉着冷静的现场服务。而我们在这里并没有得到这些。我不会向任何对时间要求严格或需要VIP服务的客户推荐Blasian公司。
* 巴士后半部分的空调无法正常工作。我们在度假村上车时，7-10排吹出的都是热风。我们多次尝试联系司机了解情况，但始终没有得到明确的答复。最终，司机靠边停车后，竟然指责我们询问情况“态度恶劣”——这在我们的客户面前显得非常尴尬和不专业。
* 更换的车辆空调也存在问题。第二辆巴士到达后，空调在行驶的前15分钟左右也无法制冷。乘坐这辆巴士返回的客人反映，空调制冷效果仍然不佳。
* 另一项活动期间，另一辆巴士也发生了故障。据称，该巴士的皮带断裂，打乱了我们原本紧凑的行程安排。
除了车辆故障之外，沟通和透明度才是最大的问题。如果我们在登车前被告知空调问题，我们会安排年长的客人坐在前面避暑。然而，我们却只能在现场随机应变——一位客人下车后不久便因高温而感到不适，这不仅打乱了活动流程，还需要额外的帮助。
该公司后来将这些故障归咎于旅途中不可避免的意外，并提出以“善意”为由退还20%的费用。考虑到问题层出不穷（多辆巴士空调故障+车辆抛锚）以及对我们VIP行程的影响，这样的解决方案显然不够。
我们理解设备会发生故障。但我们期望的是——尤其对于企业团体而言——积极主动的沟通、切实有效的应急预案以及专业、沉着冷静的现场服务。而我们在这里并没有得到这些。我不会向任何对时间要求严格或需要VIP服务的客户推荐Blasian公司。
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