点评:Beautiful spa with a major issue. We were enjoying ourselves and relaxing before our appointments when we needed to order lunch. Everyone said to order through a restaurant on a different level. We definitely surprised that we couldn’t eat on the spa floor, and there wasn’t a solution for us. The only choice we were given was, with wet hair and in our bath robes and rubber shoes, we should take the elevator to a restaurant on a different floor and eat. It was bizarre. So we do this and it’s so embarrassing - people are having lunch meetings in this restaurant. We get up and walk to the front and order our food as takeout. When it’s ready, we bring it back to the spa level and they have no idea what to do with us - there is no place for us to eat. Honestly, I couldn’t believe the lack of service and the lack of consideration for spa visitors who are hungry. It’s a cold and rainy day, and the spa employees offer that we eat outside by the pool, which is closed. We did just that - in the cold and rain, we ate at the outside bar. I still am in shock at this. We spoke with at least 4 different employees regarding this issue and not one person had a solution for us or really offered to help us at all. They didn’t even offer to order the food for us - we had to walk all over the hotel in our spa robes and wet hair to find food and then a place to eat. It completely ruined our experience at this spa.
翻译:美丽的水疗中心有一个重大问题。当我们需要订购午餐时,我们在约会之前享受并放松。每个人都说要通过不同楼层的餐厅点餐。我们确实很惊讶我们不能在水疗中心的地板上吃饭,而且我们没有解决方案。我们唯一的选择是,头发湿漉漉的,穿着浴袍和胶鞋,乘电梯到另一层楼的餐厅吃饭。这很奇怪。所以我们这样做了,这太尴尬了——人们在这家餐厅开午餐会议。我们起身走到前面,点了外卖食物。准备好后,我们把它带回水疗中心,但他们不知道该拿我们做什么——没有地方给我们吃饭。老实说,我简直不敢相信这里缺乏服务,也没有考虑到饥饿的水疗游客。这是一个寒冷的雨天,水疗中心的工作人员建议我们在泳池边外面吃饭,泳池已经关闭。我们就是这么做的——在寒冷和雨中,我们在外面的酒吧吃饭。对此我仍感到震惊。我们就这个问题与至少 4 名不同的员工进行了交谈,但没有人为我们提供解决方案或真正愿意帮助我们。他们甚至没有主动为我们点食物——我们不得不穿着水疗长袍和湿漉漉的头发在酒店里走来走去寻找食物,然后找到吃饭的地方。它完全毁了我们在这个水疗中心的体验。