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First Flight的点评
点评：Unfortunately, my experience with this company was disappointing. I had prepaid for a hot air balloon ride in Bristol, which was eventually cancelled due to weather conditions (something I completely understand). Since I was only in the city for a few days, rescheduling wasn’t possible for me, so I requested a refund.
Although I was initially informed that refunds are not issued unless an extra cancellation fee is paid. The team agreed (after a polite email exchange) to deduct that amount from the 200 GBP I had already paid and refund the remaining balance. However, more than a month has passed and I still haven’t received the refund. My recent emails asking for an update have also gone unanswered.
It’s disappointing to share this, as the communication was friendly at first, but the delay in issuing the refund and the lack of follow-up have left a very negative impression. I sincerely hope the company improves its reliability and communication, because the situation could have been handled much better.
Given that more than a month and half has passed without receiving the agreed refund and without any response to my messages, I am now considering taking further action through the appropriate legal channels.
Based on my experience, I cannot recommend this company to anyone.
For transparency, I am also including a screenshot of the email where the company confirmed that my refund would be processed. Despite this written confirmation, I have still not received the payment.
Although I was initially informed that refunds are not issued unless an extra cancellation fee is paid. The team agreed (after a polite email exchange) to deduct that amount from the 200 GBP I had already paid and refund the remaining balance. However, more than a month has passed and I still haven’t received the refund. My recent emails asking for an update have also gone unanswered.
It’s disappointing to share this, as the communication was friendly at first, but the delay in issuing the refund and the lack of follow-up have left a very negative impression. I sincerely hope the company improves its reliability and communication, because the situation could have been handled much better.
Given that more than a month and half has passed without receiving the agreed refund and without any response to my messages, I am now considering taking further action through the appropriate legal channels.
Based on my experience, I cannot recommend this company to anyone.
For transparency, I am also including a screenshot of the email where the company confirmed that my refund would be processed. Despite this written confirmation, I have still not received the payment.
翻译：很遗憾，我对这家公司的体验非常失望。我预付了布里斯托尔热气球之旅的费用，但最终由于天气原因取消了（这一点我完全理解）。由于我只在布里斯托尔待几天，无法改期，所以我申请了退款。
虽然我最初被告知，除非支付额外的取消费用，否则不予退款。经过一番礼貌的邮件沟通后，团队同意从我已支付的200英镑中扣除这笔费用，并将剩余款项退还给我。然而，一个多月过去了，我仍然没有收到退款。我最近几次询问进展的邮件也杳无音信。
分享这段经历令人失望，因为一开始沟通很友好，但退款的拖延和缺乏后续跟进给我留下了非常糟糕的印象。我真诚地希望这家公司能够提高可靠性和沟通效率，因为这件事本可以处理得更好。
鉴于一个半月过去了，我仍未收到约定的退款，且对方也未回复我的任何信息，我现在正考虑通过适当的法律途径采取进一步行动。
根据我的经历，我无法向任何人推荐这家公司。
为了保证透明度，我还附上了该公司确认退款的邮件截图。尽管有这份书面确认，我至今仍未收到款项。
虽然我最初被告知，除非支付额外的取消费用，否则不予退款。经过一番礼貌的邮件沟通后，团队同意从我已支付的200英镑中扣除这笔费用，并将剩余款项退还给我。然而，一个多月过去了，我仍然没有收到退款。我最近几次询问进展的邮件也杳无音信。
分享这段经历令人失望，因为一开始沟通很友好，但退款的拖延和缺乏后续跟进给我留下了非常糟糕的印象。我真诚地希望这家公司能够提高可靠性和沟通效率，因为这件事本可以处理得更好。
鉴于一个半月过去了，我仍未收到约定的退款，且对方也未回复我的任何信息，我现在正考虑通过适当的法律途径采取进一步行动。
根据我的经历，我无法向任何人推荐这家公司。
为了保证透明度，我还附上了该公司确认退款的邮件截图。尽管有这份书面确认，我至今仍未收到款项。
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