点评:Be patient with me. It’s worth reading this……We stayed at Lost Lagoon in El Campo, Texas, November 20th through the 25th of December. We received off season rates which were very reasonable. Knowing it was “off season”, I checked when I made the reservations to made sure all the amenities would be available. Restaurant, 2 bars, pool, hot tub, lazy river, game room, fitness center and an obstacle course. I specifically asked if everything was available and open. She told me the only thing that wasn’t, was the obstacle course and the pool and lazy weren’t heated. We were fine with that, as we’re a couple of 60ish people lolol. It was a beautifully well kept resort. They boast the largest pool in the world. No doubt it’s right up there. We booked this specifically for the lazy river and hot tub.
Now starts our nightmare….first we had to ask them to turn on the hot tub and the jets were never turned on. So we couldn’t spontaneously go to sit in the tub , as it took at least 2 hours to heat up. The lazy river was not flowing at all. You shouldn’t have to paddle on a relaxing lazy river. Ohh wait!!!!, the saga continues……10 days into our stay, without warning, they started draining the pool, hot tub and lazy river. It was all drained in 1 day. Then the construction started, again without warning. As an aside, we had to turn on a breaker and plug in any machine in the fitness room when we wanted to use….ok back to the pool etc. it was completely demolished. So our remaining 3 weeks had ZERO amenities. We asked about a discount and/or refund and they denied both. So we were stuck not wanting to lose our money and didn’t have anything booked if we wanted to leave early. AND to top the whole experience off they kept our $100 refundable deposit. We aren’t angry people and didn’t get mad or upset when we were still at the resort. We felt that writing this review was the best way to handle our frustration and let other RVer’s know how we were treated, at what could have been, a wonderful experience.
翻译:对我有耐心。这篇文章值得一读……11 月 20 日至 12 月 25 日,我们住在德克萨斯州埃尔坎波的失落泻湖 (Lost Lagoon)。我们收到的淡季价格非常合理。我知道现在是“淡季”,所以在预订时进行了检查,以确保所有设施均可用。餐厅、2 间酒吧、游泳池、热水浴缸、漂流河、游戏室、健身中心和障碍训练场。我特别询问一切是否可用且开放。她告诉我唯一不是的,就是障碍训练场、游泳池和懒人池都没有加热。我们对此很满意,因为我们是一对 60 岁左右的人,哈哈。这是一个维护得很好的美丽的度假村。他们拥有世界上最大的游泳池。毫无疑问它就在那里。我们专门为了漂流河和热水浴缸预订了这家酒店。
现在开始我们的噩梦......首先我们不得不要求他们打开热水浴缸,但喷嘴从未打开。所以我们不能自发地去坐浴缸,因为至少需要2个小时才热起来。漂流河根本不流动。您不必在轻松的漂流河上划船。哦等等!!!,传奇还在继续……我们入住十天后,在没有任何警告的情况下,他们开始排干游泳池、热水浴缸和漂流河的水。 1天之内就全部排空了。然后施工又在没有任何警告的情况下开始了。顺便说一句,当我们想使用时,我们必须打开断路器并插入健身室中的任何机器……好吧,回到游泳池等。它被完全拆除了。所以我们剩下的三周里设施为零。我们询问折扣和/或退款,但他们都拒绝了。所以我们不想失去钱,如果我们想早点离开,就没有预订任何东西。最重要的是,他们保留了我们 100 美元的可退还押金,为整个体验锦上添花。我们不是生气的人,当我们还在度假村时也没有生气或不安。我们认为写这篇评论是处理我们的挫败感的最佳方式,并让其他房车司机知道我们是如何被对待的,本来可以是一次美妙的经历。