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资质规则
旅行
账户
MD K
No-Show, Dangerous Driver, Unfair Charges
NearMe｜ニアミー 空港貸切、定額送迎サービス的点评
点评：I gave NearMe two chances and both times ended in disappointment.
First trip – complete no-show
I booked NearMe for an airport transfer. The driver never showed up, leaving me stranded and forced to arrange a last-minute taxi at my own expense. What made it worse was NearMe’s response: they refunded the taxi fare but kept my original booking fee as a “cancellation charge” — despite the fact that it was their failure, not mine, that caused the cancellation. After pushing back, they offered a ¥2,000 “gesture” which didn’t come close to covering the cancellation fee I was unfairly charged. The customer service team was polite but ultimately hid behind policy rather than doing the right thing.
Second trip – dangerous driving
I decided to give them one more chance on a separate domestic leg. This time the driver showed up, but the experience was frightening. On the highway, the driver drove recklessly and we came dangerously close to a collision on two separate occasions. I genuinely feared for my safety and that of other passengers. I reported this to NearMe and to their credit they acknowledged it and promised to investigate — but the damage was done.
Overall
I had genuinely wanted to like this service. The concept is convenient and the pricing is reasonable on paper. But two consecutive bad experiences — one a no-show with an unfair cancellation fee, and one with a dangerous driver — makes it impossible to recommend. I’m walking away with a heavy heart but I cannot in good conscience suggest others use this service until they fix their driver quality control and their customer compensation policy.
First trip – complete no-show
I booked NearMe for an airport transfer. The driver never showed up, leaving me stranded and forced to arrange a last-minute taxi at my own expense. What made it worse was NearMe’s response: they refunded the taxi fare but kept my original booking fee as a “cancellation charge” — despite the fact that it was their failure, not mine, that caused the cancellation. After pushing back, they offered a ¥2,000 “gesture” which didn’t come close to covering the cancellation fee I was unfairly charged. The customer service team was polite but ultimately hid behind policy rather than doing the right thing.
Second trip – dangerous driving
I decided to give them one more chance on a separate domestic leg. This time the driver showed up, but the experience was frightening. On the highway, the driver drove recklessly and we came dangerously close to a collision on two separate occasions. I genuinely feared for my safety and that of other passengers. I reported this to NearMe and to their credit they acknowledged it and promised to investigate — but the damage was done.
Overall
I had genuinely wanted to like this service. The concept is convenient and the pricing is reasonable on paper. But two consecutive bad experiences — one a no-show with an unfair cancellation fee, and one with a dangerous driver — makes it impossible to recommend. I’m walking away with a heavy heart but I cannot in good conscience suggest others use this service until they fix their driver quality control and their customer compensation policy.
翻译：我给了 NearMe 两次机会，但两次都以失望告终。
第一次行程——司机爽约
我通过 NearMe 预订了机场接送服务。司机却没出现，让我滞留机场，不得不自费临时安排出租车。更糟糕的是 NearMe 的处理方式：他们退还了出租车费，却扣留了我最初的预订费，说是“取消费”——尽管取消行程是他们的失误，而不是我的。在我据理力争后，他们提出补偿 2000 日元，但这远远不足以弥补我被不公平地收取的取消费。客服人员态度礼貌，但最终却躲在政策背后，而不是采取正确的行动。
第二次行程——危险驾驶
我决定再给他们一次机会，这次是国内行程。司机来了，但过程却令人胆战心惊。在高速公路上，司机鲁莽驾驶，我们两次险些发生碰撞。我真的非常担心自己和其他乘客的安全。我已将此事报告给 NearMe，值得称赞的是，他们承认了此事并承诺进行调查——但损害已经造成。
总的来说，我原本真心希望喜欢这项服务。它的理念很便捷，价格看起来也合理。但连续两次糟糕的体验——一次是司机爽约却收取了不合理的取消费，另一次是司机驾驶危险——让我无法推荐这项服务。我心情沉重地离开了，但良心上过不去，在他们改进司机素质控制和客户赔偿政策之前，我无法推荐其他人使用这项服务。
第一次行程——司机爽约
我通过 NearMe 预订了机场接送服务。司机却没出现，让我滞留机场，不得不自费临时安排出租车。更糟糕的是 NearMe 的处理方式：他们退还了出租车费，却扣留了我最初的预订费，说是“取消费”——尽管取消行程是他们的失误，而不是我的。在我据理力争后，他们提出补偿 2000 日元，但这远远不足以弥补我被不公平地收取的取消费。客服人员态度礼貌，但最终却躲在政策背后，而不是采取正确的行动。
第二次行程——危险驾驶
我决定再给他们一次机会，这次是国内行程。司机来了，但过程却令人胆战心惊。在高速公路上，司机鲁莽驾驶，我们两次险些发生碰撞。我真的非常担心自己和其他乘客的安全。我已将此事报告给 NearMe，值得称赞的是，他们承认了此事并承诺进行调查——但损害已经造成。
总的来说，我原本真心希望喜欢这项服务。它的理念很便捷，价格看起来也合理。但连续两次糟糕的体验——一次是司机爽约却收取了不合理的取消费，另一次是司机驾驶危险——让我无法推荐这项服务。我心情沉重地离开了，但良心上过不去，在他们改进司机素质控制和客户赔偿政策之前，我无法推荐其他人使用这项服务。
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