点评:An awful experience with this tours company! Booked tours last year with them due to their attractive packages: 2 tours in 1 for a lower price than the competition, sounds terrific right? Nightmare... We booked directly to support local companies, skipping the middle man like getyourguide or viator, but this was the worst call, when we asked for clarifications about why me and my family were never picked up on the first day they just gave an excuse regarding over-booking and a problem with their booking system and that they would compensate the next day with a private group tour, but... it NEVER happened! We were literally forgotten and ghosted with very rude replies from their customer attention office, claiming that we cancelled the whole tour??? Which we never did... We got a full refund but those two days on our short stay in São Miguel were completely ruined! The attractive low-cost package is definitely not worth the hassle...
翻译:这家旅行社的体验糟透了!去年我因为他们诱人的套餐预订了他们的行程:两个行程合二为一,价格比其他公司低,听起来很棒,对吧?结果却是一场噩梦……我们直接预订是为了支持当地企业,省去了GetYourGuide或Viator之类的中间商,但这却是最糟糕的决定。当我们询问为什么第一天没人来接我和家人时,他们只是用超额预订和预订系统故障之类的借口搪塞,说第二天会安排私人团作为补偿,但是……根本没兑现!他们完全把我们忘了,客服回复也极其无礼,竟然说我们取消了整个行程?!我们根本没有取消!虽然最终拿到了全额退款,但我们在圣米格尔岛短暂的两天旅行完全被毁了!所谓的低价套餐根本不值得我们经历这么多麻烦……