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Alex D
Roamer Sardina - shameful communication & disregard
Pannier.cc // Bikepacking & Adventure Cycling Tours, Expeditions and Events的点评
点评：Based on other reviews it seems that if a trip does go ahead without hiccups people are happy with them but if its about anything going awry, cancellations, refunds or unpleasant consumer experiences however straightforward then they couldn't care less. Expect to be ghosted, gaslit and condescending responses.
The number they offer to discuss accessibility needs for thier events doesn't even exist, the email I had no response from which is disgusting and discriminatory. That's a massive red flag for a company essentially looking after you in often unfamiliar territory.
Roamer Sardina was planned for May '23 - a 3 day international event and cancelled 36 hours before start due to bad weather. We can't control the weather so no qualms there but no forewarning whilst discussing peoples safety with the local authorities prior to this and extremely poor updates getting sign up fees back to people.
It took well over 2 months and endless chasing to get my £300 sign up fee back, practically doing thier job for them in the process despite having all the information they needed if they could just read the emails properly.
Stefan Amato, founder of Pannier offered out his work number yet ignored every single phone call, eventually resorting to cancelling my calls.
No response to emails, no response to WhatsApp messages, just the odd sporadic one liner 'it's getting sorted' before nothing happens.
It took the threat of consumer credit law and a formal complaint to thier basecamp@pannier.com email for Stefan Amato to respond, which he then did immediately, made multiple claims the information I provided for them to rectify the issue was incorrect, before going quiet once again.
I sent myself some money via PayPal to double check the original payment method was recieving funds and no problem there, yet it seemed to be for them.
It was an accountant specialist from the Seller Royal Group that finally made a simple bank transfer as an alternative I suggested after Stefan Amato claimed they tried but couldn't do that either, or rather couldn't be bothered to.
Only in the final week before funds sent back did they attempt any of these methods. 9 weeks of inactivity.
Any event organiser/business that has no regard for its customers or thier welfare when something goes wrong and signs off with "I don't have the capacity to deal with this" after 2 months of chasing him is not worth your precious time people, let alone your money. Look at the reviews on TrustPilot to get a more comprehensive idea of who you're dealing with when purchases don't go smoothly. Lazy and entitled.
The number they offer to discuss accessibility needs for thier events doesn't even exist, the email I had no response from which is disgusting and discriminatory. That's a massive red flag for a company essentially looking after you in often unfamiliar territory.
Roamer Sardina was planned for May '23 - a 3 day international event and cancelled 36 hours before start due to bad weather. We can't control the weather so no qualms there but no forewarning whilst discussing peoples safety with the local authorities prior to this and extremely poor updates getting sign up fees back to people.
It took well over 2 months and endless chasing to get my £300 sign up fee back, practically doing thier job for them in the process despite having all the information they needed if they could just read the emails properly.
Stefan Amato, founder of Pannier offered out his work number yet ignored every single phone call, eventually resorting to cancelling my calls.
No response to emails, no response to WhatsApp messages, just the odd sporadic one liner 'it's getting sorted' before nothing happens.
It took the threat of consumer credit law and a formal complaint to thier basecamp@pannier.com email for Stefan Amato to respond, which he then did immediately, made multiple claims the information I provided for them to rectify the issue was incorrect, before going quiet once again.
I sent myself some money via PayPal to double check the original payment method was recieving funds and no problem there, yet it seemed to be for them.
It was an accountant specialist from the Seller Royal Group that finally made a simple bank transfer as an alternative I suggested after Stefan Amato claimed they tried but couldn't do that either, or rather couldn't be bothered to.
Only in the final week before funds sent back did they attempt any of these methods. 9 weeks of inactivity.
Any event organiser/business that has no regard for its customers or thier welfare when something goes wrong and signs off with "I don't have the capacity to deal with this" after 2 months of chasing him is not worth your precious time people, let alone your money. Look at the reviews on TrustPilot to get a more comprehensive idea of who you're dealing with when purchases don't go smoothly. Lazy and entitled.
翻译：根据其他评论，似乎如果一次旅行确实顺利进行，人们会对他们感到满意，但如果出现任何问题、取消、退款或不愉快的消费者体验，无论多么简单，他们都不会在意。预计会出现幽灵、煤气灯和居高临下的反应。
他们提供的讨论活动无障碍需求的号码甚至不存在，我没有收到回复的电子邮件，这是令人厌恶和歧视的。对于一家基本上在不熟悉的领域照顾你的公司来说，这是一个巨大的危险信号。
Roamer Sardina 原定于 23 年 5 月举行，为期 3 天的国际赛事，但由于天气恶劣而在开始前 36 小时取消。我们无法控制天气，所以没有任何疑虑，但在此之前与地方当局讨论人们的安全时没有预先警告，并且将注册费返还给人们的更新非常糟糕。
我花了两个多月的时间和无休止的追逐才收回了我的 300 英镑注册费，在这个过程中实际上为他们做了他们的工作，尽管只要他们能够正确阅读电子邮件，他们就拥有了所需的所有信息。
Pannier 的创始人斯特凡·阿马托 (Stefan Amato) 提供了他的工作电话号码，但对每一个电话都置之不理，最终取消了我的电话。
电子邮件没有回复，WhatsApp 消息也没有回复，在什么事情都没有发生之前，只有零星的一句“正在处理”。
Stefan Amato 收到了消费者信贷法的威胁，并向他们的 basecamp@pannier.com 电子邮件发出了正式投诉，然后他立即做出了回应，并多次声称我为纠正问题而提供的信息不正确，然后才去再次安静。
我通过 PayPal 给自己寄了一些钱，仔细检查原来的付款方式是否收到了资金，没有问题，但似乎是给他们的。
在斯特凡·阿马托（Stefan Amato）声称他们尝试过但也无法做到这一点，或者更确切地说是懒得这么做之后，我建议，来自卖方皇家集团的一位会计专家最终进行了简单的银行转账作为替代方案。
直到资金退回前的最后一周，他们才尝试使用这些方法。 9 周不活动。
任何在出现问题时不考虑客户或他们的福利并在追捕他两个月后以“我没有能力处理这个问题”结束的活动组织者/企业不值得您宝贵的时间，人们，更不用说你的钱了。查看 TrustPilot 上的评论，更全面地了解当购买不顺利时您正在与谁打交道。又懒又有权。
他们提供的讨论活动无障碍需求的号码甚至不存在，我没有收到回复的电子邮件，这是令人厌恶和歧视的。对于一家基本上在不熟悉的领域照顾你的公司来说，这是一个巨大的危险信号。
Roamer Sardina 原定于 23 年 5 月举行，为期 3 天的国际赛事，但由于天气恶劣而在开始前 36 小时取消。我们无法控制天气，所以没有任何疑虑，但在此之前与地方当局讨论人们的安全时没有预先警告，并且将注册费返还给人们的更新非常糟糕。
我花了两个多月的时间和无休止的追逐才收回了我的 300 英镑注册费，在这个过程中实际上为他们做了他们的工作，尽管只要他们能够正确阅读电子邮件，他们就拥有了所需的所有信息。
Pannier 的创始人斯特凡·阿马托 (Stefan Amato) 提供了他的工作电话号码，但对每一个电话都置之不理，最终取消了我的电话。
电子邮件没有回复，WhatsApp 消息也没有回复，在什么事情都没有发生之前，只有零星的一句“正在处理”。
Stefan Amato 收到了消费者信贷法的威胁，并向他们的 basecamp@pannier.com 电子邮件发出了正式投诉，然后他立即做出了回应，并多次声称我为纠正问题而提供的信息不正确，然后才去再次安静。
我通过 PayPal 给自己寄了一些钱，仔细检查原来的付款方式是否收到了资金，没有问题，但似乎是给他们的。
在斯特凡·阿马托（Stefan Amato）声称他们尝试过但也无法做到这一点，或者更确切地说是懒得这么做之后，我建议，来自卖方皇家集团的一位会计专家最终进行了简单的银行转账作为替代方案。
直到资金退回前的最后一周，他们才尝试使用这些方法。 9 周不活动。
任何在出现问题时不考虑客户或他们的福利并在追捕他两个月后以“我没有能力处理这个问题”结束的活动组织者/企业不值得您宝贵的时间，人们，更不用说你的钱了。查看 TrustPilot 上的评论，更全面地了解当购买不顺利时您正在与谁打交道。又懒又有权。
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