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Lisa H
Terrible , terrible experience
Anton Dendemarchenko的点评
点评：I would give this review zero stars based on my horrible experience with Mr Dendemarchenko
I contacted this guide based on the reviews I read approx five weeks before my intended visit to Transnistria. It was to be a celebratory 70th birthday experience . The initial communication was friendly and good humoured . Mr Dendemarchenko advised he would tailor make a tour depending on our interests as that was the way he liked to work with clients .
I wrote to him with our specific requirements . I confirmed his availability and agreed on a suitable date ( apparently he has a full time job and fits the guiding around his other work) He asked all sorts questions about our specific interests, why we wanted to visit Transnistria , what we wanted to see etc etc.and was delighted to tailor make our arrangements. I felt confident and excited. His tour price was much more expensive than the other operators but I was happy in the knowledge it would be a bespoke experience. Two days before the intended start date I advised him we would take the bus to Tiraspol & meet him there . The day prior to the tour I had not heard anything from him which seemed very strange as he had previously been responsive , friendly and communicative.
At 6pm the evening prior to the tour I contacted him with our proposed arrival time as I had heard nothing from him. This in itself was very strange & unprofessional but I tried to remain positive especially in light of the reviews I read. . Then everything began to unravel….The communication from him was cold confused and impersonal. Firstly he asked why we were not taking his car transfer “ as agreed”. I reminded him that we had decided to take the bus. I then said we were prepared to take the car if it would make things easier and nominated a time. He responded “ why so early”? “do you have a plane to catch ”. It was very very weird. He then asked us what we wanted to see., what our interests were etc - I reminded him all this information was relayed to him weeks earlier .. I had to check his name on my chat to see if I was communicating with the right person .His communication was very convoluted . It was now well after 7pm the night before the tour and I was feeling uncomfortable and anxious
.He then said he would reduce the price of the car transfer if we would share it with another couple and he would “split the day” . I asked him what that meant . He said someone called
“DIana “ would take us for half the time . The penny then dropped. He had piggy backed another couple onto our “bespoke tour” & fobbed us onto another guide last minute without consultation. When I questioned this he became defensive . He said he had never promised a “private tour”. I asked why we were paying a private tour price and why he requested our specific interests if it was a shared tour .His communication became even more unclear& unprofessional - he said he was “worn out”, this was a “lifebuoy for his family”’and something about his birthday in 2 days time. It was now 8pm I was in tears , my holiday ruined . I wanted nothing further to do with mr Dendemarchenko and cancelled all arrangements . It was horrible and stressful. I finally managed to contact a tour operator at 9.00pm who pulled everything together for us last minute and we had a well organised private tour the next day . However the stress and disappointment of being let down by Mr Dendemarchenko marred our view of PMR
This was one of my most awful and upsetting travel experiences in over 50 years of travel
I contacted this guide based on the reviews I read approx five weeks before my intended visit to Transnistria. It was to be a celebratory 70th birthday experience . The initial communication was friendly and good humoured . Mr Dendemarchenko advised he would tailor make a tour depending on our interests as that was the way he liked to work with clients .
I wrote to him with our specific requirements . I confirmed his availability and agreed on a suitable date ( apparently he has a full time job and fits the guiding around his other work) He asked all sorts questions about our specific interests, why we wanted to visit Transnistria , what we wanted to see etc etc.and was delighted to tailor make our arrangements. I felt confident and excited. His tour price was much more expensive than the other operators but I was happy in the knowledge it would be a bespoke experience. Two days before the intended start date I advised him we would take the bus to Tiraspol & meet him there . The day prior to the tour I had not heard anything from him which seemed very strange as he had previously been responsive , friendly and communicative.
At 6pm the evening prior to the tour I contacted him with our proposed arrival time as I had heard nothing from him. This in itself was very strange & unprofessional but I tried to remain positive especially in light of the reviews I read. . Then everything began to unravel….The communication from him was cold confused and impersonal. Firstly he asked why we were not taking his car transfer “ as agreed”. I reminded him that we had decided to take the bus. I then said we were prepared to take the car if it would make things easier and nominated a time. He responded “ why so early”? “do you have a plane to catch ”. It was very very weird. He then asked us what we wanted to see., what our interests were etc - I reminded him all this information was relayed to him weeks earlier .. I had to check his name on my chat to see if I was communicating with the right person .His communication was very convoluted . It was now well after 7pm the night before the tour and I was feeling uncomfortable and anxious
.He then said he would reduce the price of the car transfer if we would share it with another couple and he would “split the day” . I asked him what that meant . He said someone called
“DIana “ would take us for half the time . The penny then dropped. He had piggy backed another couple onto our “bespoke tour” & fobbed us onto another guide last minute without consultation. When I questioned this he became defensive . He said he had never promised a “private tour”. I asked why we were paying a private tour price and why he requested our specific interests if it was a shared tour .His communication became even more unclear& unprofessional - he said he was “worn out”, this was a “lifebuoy for his family”’and something about his birthday in 2 days time. It was now 8pm I was in tears , my holiday ruined . I wanted nothing further to do with mr Dendemarchenko and cancelled all arrangements . It was horrible and stressful. I finally managed to contact a tour operator at 9.00pm who pulled everything together for us last minute and we had a well organised private tour the next day . However the stress and disappointment of being let down by Mr Dendemarchenko marred our view of PMR
This was one of my most awful and upsetting travel experiences in over 50 years of travel
翻译：基于我与登德马尔琴科先生之间糟糕至极的经历，我给这次服务打零分。
大约在计划访问德涅斯特河沿岸地区的五周前，我根据所读到的评价联系了这位导游。此行原本是为了庆祝我70岁生日。最初的沟通氛围友好且轻松愉快。登德马尔琴科先生表示，他会根据我们的兴趣定制旅行路线，因为这就是他与客户合作的方式。我随后把我们的具体需求详细地告知了他。我确认了他有空，并商定了一个合适的日期（显然他有一份全职工作，不过能够根据工作安排来安排导游服务）。他问了我们许多问题，比如我们的具体兴趣点、为何想前往德涅斯特河沿岸地区、想参观哪些景点等等，并且很乐意为我们量身定制行程安排。我感到很有信心且满怀期待。他的旅游报价虽然比其他旅行社贵很多，但一想到这将是一段专属定制的体验，我就心满意足了。在原定出发日期的两天前，我告诉他我们将乘巴士前往蒂拉斯波尔并在那里与他会合。旅行前一天，我没有任何他的消息，这很奇怪，因为他之前一直回应迅速、友善且善于沟通。
在旅行前一天的傍晚6点，由于始终没有收到他的回复，我联系了他并告知我们预计的抵达时间。这件事本身就很奇怪且不专业，但考虑到我读到的那些评价，我还是努力保持积极的心态。然而，随后情况开始失控……他发来的信息冷漠、混乱且毫无人情味。起初，他询问我们为何没有按照“约定”乘坐他的专车接送。我提醒他我们早已决定乘坐巴士。之后我又表示，如果那样能让事情更顺利，我们也愿意乘坐他的车，并指定了一个时间。他回应道：“为什么这么早？”“你要赶飞机吗？”这真的非常奇怪。接着他问我们想看什么、有什么兴趣爱好等等——我提醒他，所有这些信息几周前就已经传达给他了……我不得不查看聊天记录来确认我联系的人是否正确。他的表达方式极其晦涩难懂。当时已是旅游前一天晚上7点多，我感到很不自在，心里也很焦虑。他接着说，如果我们愿意和另一对情侣共享行程，他就会降低车辆接送的费用，还会“分担服务时间”。我问他这是什么意思。他解释说有个叫“Diana”的人会负责带我们游览一半的行程。这时我恍然大悟：原来他未经我们同意，就把另一对情侣也加入了我们的“定制行程”，还在最后一刻把我们交给另一位导游。当我对此提出质疑时，他立刻变得戒备起来，坚称自己从未承诺过提供“私人导游服务”。我询问为何我们要支付私人导游服务的费用，既然是拼团旅游，他为什么还要询问我们的具体兴趣喜好。他的回复愈发含糊且毫无专业性可言——他声称自己“筋疲力尽”，说这次服务是“他全家的救命稻草”，还提到了两天后就是他的生日。当时已是晚上8点，我泪流满面，整个假期也毁于一旦。我再也不想与Dendemarchenko先生有任何瓜葛，于是取消了所有预定安排。整个过程糟糕至极，让人压力倍增。晚上9点，我终于联系上了一位旅游运营商。他在最后一刻为我们安排好了一切，第二天我们就享受到了一次组织得井然有序的私人导游服务。然而，Dendemarchenko先生的失约给我们带来了巨大的压力与失望，这也破坏了我们对PMR的良好印象。
这是我50多年旅行生涯中最糟糕、最令人心烦的旅行经历之一。
大约在计划访问德涅斯特河沿岸地区的五周前，我根据所读到的评价联系了这位导游。此行原本是为了庆祝我70岁生日。最初的沟通氛围友好且轻松愉快。登德马尔琴科先生表示，他会根据我们的兴趣定制旅行路线，因为这就是他与客户合作的方式。我随后把我们的具体需求详细地告知了他。我确认了他有空，并商定了一个合适的日期（显然他有一份全职工作，不过能够根据工作安排来安排导游服务）。他问了我们许多问题，比如我们的具体兴趣点、为何想前往德涅斯特河沿岸地区、想参观哪些景点等等，并且很乐意为我们量身定制行程安排。我感到很有信心且满怀期待。他的旅游报价虽然比其他旅行社贵很多，但一想到这将是一段专属定制的体验，我就心满意足了。在原定出发日期的两天前，我告诉他我们将乘巴士前往蒂拉斯波尔并在那里与他会合。旅行前一天，我没有任何他的消息，这很奇怪，因为他之前一直回应迅速、友善且善于沟通。
在旅行前一天的傍晚6点，由于始终没有收到他的回复，我联系了他并告知我们预计的抵达时间。这件事本身就很奇怪且不专业，但考虑到我读到的那些评价，我还是努力保持积极的心态。然而，随后情况开始失控……他发来的信息冷漠、混乱且毫无人情味。起初，他询问我们为何没有按照“约定”乘坐他的专车接送。我提醒他我们早已决定乘坐巴士。之后我又表示，如果那样能让事情更顺利，我们也愿意乘坐他的车，并指定了一个时间。他回应道：“为什么这么早？”“你要赶飞机吗？”这真的非常奇怪。接着他问我们想看什么、有什么兴趣爱好等等——我提醒他，所有这些信息几周前就已经传达给他了……我不得不查看聊天记录来确认我联系的人是否正确。他的表达方式极其晦涩难懂。当时已是旅游前一天晚上7点多，我感到很不自在，心里也很焦虑。他接着说，如果我们愿意和另一对情侣共享行程，他就会降低车辆接送的费用，还会“分担服务时间”。我问他这是什么意思。他解释说有个叫“Diana”的人会负责带我们游览一半的行程。这时我恍然大悟：原来他未经我们同意，就把另一对情侣也加入了我们的“定制行程”，还在最后一刻把我们交给另一位导游。当我对此提出质疑时，他立刻变得戒备起来，坚称自己从未承诺过提供“私人导游服务”。我询问为何我们要支付私人导游服务的费用，既然是拼团旅游，他为什么还要询问我们的具体兴趣喜好。他的回复愈发含糊且毫无专业性可言——他声称自己“筋疲力尽”，说这次服务是“他全家的救命稻草”，还提到了两天后就是他的生日。当时已是晚上8点，我泪流满面，整个假期也毁于一旦。我再也不想与Dendemarchenko先生有任何瓜葛，于是取消了所有预定安排。整个过程糟糕至极，让人压力倍增。晚上9点，我终于联系上了一位旅游运营商。他在最后一刻为我们安排好了一切，第二天我们就享受到了一次组织得井然有序的私人导游服务。然而，Dendemarchenko先生的失约给我们带来了巨大的压力与失望，这也破坏了我们对PMR的良好印象。
这是我50多年旅行生涯中最糟糕、最令人心烦的旅行经历之一。
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