点评:After seeing this on master chef, we were desperate to book, sadly, we were left extremely disappointed. The arrival cocktail was fantastic, but sadly we were missed out (despite sitting right at the front) and had to go up and get our own (not a massive deal). We then also missed out on the second round of canopies (which were delicious). But thought would be fine as plenty for dinner. The first course was bread and hummus but sadly after it had been passed around the table, hardly any left for us. The main was veil with 4 potatoes and few onions…..no salad, no sauce, no veg, nothing. The veil was absolutely dry as a bone and desperately needed a sauce to accompany it. Then the dessert was peaches with cream, very basic and nothing special. And that was it! As someone that doesn’t like bread and potatoes (not an allergy, just don’t like the taste and texture) I was left very hungry! If I had known there would be so much focus on bread and potatoes, I would have asked for an alternative, but the menu is only revealed on the day. We went for the food and it was average and not the high price tag we paid. The actual venue was stunning and the band was fantastic. On another note, they recommend 2 taxi companies on their website, we stayed 6 mins from the venue and the first company was £80 for there and back!!!!!! The other wanted £40!!!!! Disgrace for a 6 minute journey!!! I found a local taxi service for £20 both ways!! My advice would be to find your own taxi company and not the ones they recommend as that price is an utter ridiculous. I appreciate this is not within the venues control, but think they need to rethink their recommendations (unless of course they are taking a commission on bookings).
I did let the company all about this and asked for a 50% refund. They didn’t quibble and honoured a refund so I’m happy that took all my feedback on board (there was a few other things but didn’t want to go on too much). Came back to me straight away and praise how they handled the complaint.
翻译:在看到《MasterChef》节目中有介绍这家餐厅后,我们急切地想要预订。可惜的是,结果却让我们大失所望。入口时的鸡尾酒非常不错,但很遗憾我们没能喝到(尽管我们就坐在最前面),只好自己起身去拿(这倒也算不上什么大问题)。接着,第二轮供应的小点心我们也没吃到(那些点心可好吃了)。不过我们心想应该没关系,毕竟晚餐食物应该足够。第一道菜是面包和鹰嘴豆泥,可惜的是,当它们被端到桌上后……几乎没什么东西留给我们。主菜就是一块裹着面衣的肉,配了4个土豆和几个洋葱……没有沙拉,没有酱汁,没有蔬菜,什么都没有。那块肉干得要命,急需酱汁来搭配。甜点则是桃子配奶油,非常普通,没什么特别之处。就这些了!作为一个不喜欢面包和土豆的人(并非过敏,只是不喜欢它们的味道和口感),我饿得不行!要是早知道会以面包和土豆为主角的话……我本想要求换一种菜单,但菜单内容只有当天才会公布。我们点了菜,味道一般般,完全配不上我们所支付的高昂价格。不过场地本身非常漂亮,乐队的表现也很出色。另外,他们在网站上推荐了两家出租车公司;我们下榻的酒店离场地仅6分钟车程,但第一家公司来回的报价竟然要80英镑!!!!!! 第二家则要40英镑!!!!! 才6分钟的路程就收这么贵的费用,简直不可理喻!!后来我找到了一家当地的出租车服务,来回只要20英镑而已!!我的建议是:选择一家你自己找的出租车公司,而不要用他们推荐的那些,因为价格实在离谱得可笑。我知道这不在场馆的控制范围内,但我觉得他们需要重新考虑一下推荐的商家(当然,除非他们从预订中收取佣金)。
我已经把这些情况告知了那家公司,并要求退还50%的费用。他们没有推诿,还批准了退款。我很高兴他们采纳了我提出的所有意见(虽然还有其他一些小问题,但就不多说了)。他们立刻给我回复,我对他们处理投诉的方式也表示赞赏。