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Think Twice Before Trusting Your Child Here
Hello Park Monsanto的点评
点评：Think carefully before trusting your child to a place that follows this philosophy:” when a problem arises due to their own actions (the closure of Parque de Monsanto by safety order, communicated only the night before), instead of respecting the law and the consumer, management prefers to ignore formal requests, make up their own rules, and impose forced “credits.”
The park remained closed, forcing parents to find last-minute alternatives for their children. I had already paid for 6 days of activities and clearly requested in writing to transfer the reservation to the following week (August 25–29). The response was completely inflexible: they ignored my request and only offered to refund 3 days (14, 18, and 19) while putting the other 3 days (20, 21, and 22) into “credit,” as if they had the right to decide on their own when and how I could use the service.
Given this abusive and legally questionable stance, I had no choice but to demand a full refund — which, based on their behavior, I still fear may be difficult to obtain.
A place that works with children should, above all, demonstrate responsibility, seriousness, and ethics. Unfortunately, what I found was the opposite: bad faith, disrespect, and management that treats families as if they were disposable.
If this is the level of consideration they have for parents, imagine the seriousness with which they handle what truly matters: our children.
The park remained closed, forcing parents to find last-minute alternatives for their children. I had already paid for 6 days of activities and clearly requested in writing to transfer the reservation to the following week (August 25–29). The response was completely inflexible: they ignored my request and only offered to refund 3 days (14, 18, and 19) while putting the other 3 days (20, 21, and 22) into “credit,” as if they had the right to decide on their own when and how I could use the service.
Given this abusive and legally questionable stance, I had no choice but to demand a full refund — which, based on their behavior, I still fear may be difficult to obtain.
A place that works with children should, above all, demonstrate responsibility, seriousness, and ethics. Unfortunately, what I found was the opposite: bad faith, disrespect, and management that treats families as if they were disposable.
If this is the level of consideration they have for parents, imagine the seriousness with which they handle what truly matters: our children.
翻译：在将孩子托付给遵循这种理念的地方之前，请务必三思：“当由于他们自己的行为而出现问题时（例如，孟山都公园因前一天晚上才发布的安全令而关闭），管理层不尊重法律和消费者，而是选择无视正式请求，自行制定规则，并强制实施‘积分’。”
公园仍然关闭，迫使家长们不得不在最后一刻为孩子们寻找替代方案。我已经支付了6天的活动费用，并明确以书面形式要求将预订改到下一周（8月25日至29日）。但他们的回应非常僵硬：他们无视我的请求，只同意退还3天（8月14日、18日和19日）的费用，而将另外3天（8月20日、21日和22日）的费用记入“信用”账户，仿佛他们有权自行决定我何时以及如何使用这项服务。
鉴于这种粗暴且法律上存在争议的立场，我别无选择，只能要求全额退款——但从他们的行为来看，我仍然担心这很难获得退款。
一个与儿童相关的机构首先应该展现责任感、严肃性和道德规范。不幸的是，我发现的恰恰相反：不诚实、不尊重，管理层把家庭当成可有可无的东西。
如果他们对家长的考虑程度如此之高，想象一下他们对待家长的态度会是怎样的严肃。处理真正重要的事情：我们的孩子。
公园仍然关闭，迫使家长们不得不在最后一刻为孩子们寻找替代方案。我已经支付了6天的活动费用，并明确以书面形式要求将预订改到下一周（8月25日至29日）。但他们的回应非常僵硬：他们无视我的请求，只同意退还3天（8月14日、18日和19日）的费用，而将另外3天（8月20日、21日和22日）的费用记入“信用”账户，仿佛他们有权自行决定我何时以及如何使用这项服务。
鉴于这种粗暴且法律上存在争议的立场，我别无选择，只能要求全额退款——但从他们的行为来看，我仍然担心这很难获得退款。
一个与儿童相关的机构首先应该展现责任感、严肃性和道德规范。不幸的是，我发现的恰恰相反：不诚实、不尊重，管理层把家庭当成可有可无的东西。
如果他们对家长的考虑程度如此之高，想象一下他们对待家长的态度会是怎样的严肃。处理真正重要的事情：我们的孩子。
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