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Ishita B
Do not book Value Cabs
Belfast Private Taxi Tours的点评
点评：DO NOT BOOK! We booked a day tour with them, called them multiple times across 2 weeks before the tour, itinerary discussed on call and on email, extra spots and charges were discussed on email as well. We even called the day before to check if driver was allocated and what he thought of the itinerary suggestion but no driver was allocated until the day of the tour and he was unaware of the itinerary or the email exchange between us and the company where everything was discussed. He totally dismissed the email thread and agreed terms and charged us based on the meter when prices were already discussed with the company. When we called ValueCabs after the tour, they admitted the discussions had taken place but did nothing to resolve the issue. In fact, they hung up on us mid-conversation. The website states they take card payments, but the driver claimed he will charge more with card payment so we have to get cash. Our driver (Lea) was not a guide at all — he barely spoke throughout the trip, offered no information about the sites, and showed no engagement whatsoever. We’ve done many tours across the UK, and this was by far the most unprofessional and disappointing experience we’ve ever had. Avoid ValueCabs at all costs. Poor communication, unprofessional behaviour, and zero accountability.
翻译：千万别订！我们预订了他们的一日游，在出发前两周给他们打了好几次电话，电话和邮件都讨论了行程安排，还邮件里讨论了额外的景点和费用。我们甚至提前一天打电话确认司机是否到位，以及他对行程建议的看法，但直到行程当天才安排好司机，而且他根本不知道行程安排，也不知道我们和公司之间讨论过所有事情的邮件往来。他完全无视邮件，同意了各种条款，然后按照计价器收费，而价格我们之前已经和公司谈过了。行程结束后，我们打电话给 ValueCabs，他们承认确实讨论过，但没有采取任何措施来解决这个问题。事实上，他们在通话中途就挂断了我们的电话。网站上说他们接受信用卡支付，但司机声称如果使用信用卡支付会收取更多费用，所以我们只能用现金支付。我们的司机（Lea）根本不像个导游——他在整个行程中几乎没怎么说话，没有提供任何关于景点的信息，而且完全没有表现出任何参与感。我们在英国各地参加过很多次旅行，这次是迄今为止我们经历过的最不专业、最令人失望的一次。千万别选择 ValueCabs。沟通不畅，行为不专业，而且完全不负责任。
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