下载App
旅行
账户
tako65
Canceled and abandoned
Big Beard's Adventure Tours的点评
点评：They canceled our trip because we missed the departure by 15 minutes. That's understandable; they have AM tours and PM tours, making logistics difficult. However, their organization contributed to the misfortune.
When we got to the end of the pier, there was a man with a large Big Beard sign and a clipboard with our names. He sorted us into two groups: full day and half day. He assigned the full day people to their rides. Then he assigned us half-day people to a van taxi.
About half way to the dock our driver got on a two way and told the office when we would arrive. When we got there the office lady said "Sorry. The tour had to leave." She offered us the afternoon tour or thefull day tour, but that didn't work. She refunded our money but offered no help to find a replacement or substitute.
When we left the office, we saw the full day people from our ship waiting on the dock. Had their representative on the pier sent our group first, we would have made the departure.
Some other notes. They did send me a text asking if I was on my way. They should have known because they took our names at the pier. They need to improve their communication and their customer service style. If you come in in a cruise, make a special effort to let them know. And don't trust their dispatcher on the pierm
When we got to the end of the pier, there was a man with a large Big Beard sign and a clipboard with our names. He sorted us into two groups: full day and half day. He assigned the full day people to their rides. Then he assigned us half-day people to a van taxi.
About half way to the dock our driver got on a two way and told the office when we would arrive. When we got there the office lady said "Sorry. The tour had to leave." She offered us the afternoon tour or thefull day tour, but that didn't work. She refunded our money but offered no help to find a replacement or substitute.
When we left the office, we saw the full day people from our ship waiting on the dock. Had their representative on the pier sent our group first, we would have made the departure.
Some other notes. They did send me a text asking if I was on my way. They should have known because they took our names at the pier. They need to improve their communication and their customer service style. If you come in in a cruise, make a special effort to let them know. And don't trust their dispatcher on the pierm
翻译：他们取消了我们的行程，因为我们晚了15分钟才出发。这可以理解；他们有上午和下午的行程，安排起来比较困难。然而，他们的组织安排也难辞其咎。
当我们到达码头尽头时，一个男人举着一块巨大的“大胡子”牌子，手里拿着一个写着我们名字的写字板。他把我们分成两组：全天游和半天游。他给全天游的游客安排了交通工具。然后他又给我们这些半天游的游客安排了一辆面包车。
大约走到码头一半的时候，我们的司机接通了对讲机，告诉办公室我们预计到达的时间。我们到达后，办公室的女士说：“抱歉，行程已经出发了。”她提出可以安排我们参加下午的行程或全天游，但我们都不接受。她退还了我们的费用，但没有提供任何帮助来寻找替代行程。
当我们离开办公室时，我们看到我们船上的全天游游客已经在码头上等候了。如果他们在码头的代表先派我们这组游客出发，我们就能赶上他们的行程了。
其他一些注意事项。他们确实发短信问我是否正在路上。他们应该知道才对，因为他们在码头登记了我们的名字。他们需要改进沟通和客户服务方式。如果你是乘邮轮来的，一定要特意告知他们。而且不要相信码头上的调度员。
当我们到达码头尽头时，一个男人举着一块巨大的“大胡子”牌子，手里拿着一个写着我们名字的写字板。他把我们分成两组：全天游和半天游。他给全天游的游客安排了交通工具。然后他又给我们这些半天游的游客安排了一辆面包车。
大约走到码头一半的时候，我们的司机接通了对讲机，告诉办公室我们预计到达的时间。我们到达后，办公室的女士说：“抱歉，行程已经出发了。”她提出可以安排我们参加下午的行程或全天游，但我们都不接受。她退还了我们的费用，但没有提供任何帮助来寻找替代行程。
当我们离开办公室时，我们看到我们船上的全天游游客已经在码头上等候了。如果他们在码头的代表先派我们这组游客出发，我们就能赶上他们的行程了。
其他一些注意事项。他们确实发短信问我是否正在路上。他们应该知道才对，因为他们在码头登记了我们的名字。他们需要改进沟通和客户服务方式。如果你是乘邮轮来的，一定要特意告知他们。而且不要相信码头上的调度员。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
