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Roam4067531****
False itinerary. Cannot be trusted
BanBanjara的点评
点评：Unfortunately, the trip did not adhere to the promised itinerary. While I understand that weather conditions may affect certain activities such as cliff jumping, several scheduled archaeological site visits were omitted without any explanation.
Additionally, without any prior notification or consent, I was redirected to another company, and required to follow their separate itinerary. This lack of communication was unprofessional and directly impacted my ability to experience the tour I originally booked and paid for with Banbanjara.
When I addressed this concern through the support numbers provided, a representative from your team had committed to providing a resolution and partial refund by Monday, January 26. However, my follow-up attempts on the same day went unanswered. I was later informed that the delay was due to a holiday, despite the earlier confirmation of this deadline by the same representative. This incident kept happening where my calls and messages were ignored and once in the blue moon, when they did respond it was with the promise of resolution at a future date. Extremely irresponsible behaviour. I wish there was a rating lower than 1 star.
Additionally, without any prior notification or consent, I was redirected to another company, and required to follow their separate itinerary. This lack of communication was unprofessional and directly impacted my ability to experience the tour I originally booked and paid for with Banbanjara.
When I addressed this concern through the support numbers provided, a representative from your team had committed to providing a resolution and partial refund by Monday, January 26. However, my follow-up attempts on the same day went unanswered. I was later informed that the delay was due to a holiday, despite the earlier confirmation of this deadline by the same representative. This incident kept happening where my calls and messages were ignored and once in the blue moon, when they did respond it was with the promise of resolution at a future date. Extremely irresponsible behaviour. I wish there was a rating lower than 1 star.
翻译：很遗憾，这次旅行并没有按照承诺的行程进行。虽然我理解天气状况可能会影响某些活动，例如悬崖跳水，但几个预定的考古遗址参观却被取消了，而且没有任何解释。
此外，在没有任何事先通知或征得同意的情况下，我被转接到另一家公司，并被要求按照他们不同的行程安排。这种缺乏沟通的做法非常不专业，直接影响了我体验我最初通过 Banbanjara 预订并付款的旅行。
当我通过提供的客服电话反映这个问题时，贵公司的一位代表承诺会在 1 月 26 日星期一之前解决问题并部分退款。然而，我当天多次尝试联系贵公司却无人回应。之后，我被告知延迟是因为假期，尽管同一位代表之前已经确认过这个截止日期。这种情况反复发生，我的电话和信息都被忽略，偶尔回复也只是承诺以后再解决。这种行为极其不负责任。我真希望可以给你们打负分。
此外，在没有任何事先通知或征得同意的情况下，我被转接到另一家公司，并被要求按照他们不同的行程安排。这种缺乏沟通的做法非常不专业，直接影响了我体验我最初通过 Banbanjara 预订并付款的旅行。
当我通过提供的客服电话反映这个问题时，贵公司的一位代表承诺会在 1 月 26 日星期一之前解决问题并部分退款。然而，我当天多次尝试联系贵公司却无人回应。之后，我被告知延迟是因为假期，尽管同一位代表之前已经确认过这个截止日期。这种情况反复发生，我的电话和信息都被忽略，偶尔回复也只是承诺以后再解决。这种行为极其不负责任。我真希望可以给你们打负分。
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