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JESSICA S
Absolutely terrible. Don’t waste your time!
Granbury Opera House的点评
点评：Terrible Experience — Not Family Friendly and Awful Customer Service
I would not recommend this opera house to anyone, especially families. We attended a show that had no warnings of explicit content or foul language for young children. It was uncomfortable and disappointing. I expect a mature rating or even a simple “might not be suitable for children” warning ESPECIALLY with sexual content.
To make matters worse, the customer service was terrible. When we tried to address our concerns with the staff, they were dismissive and rude, showing zero empathy or accountability. Instead of helping or offering any solution, they acted like we were the problem for speaking up. They gave a faulty number that didn’t even work and continued to laugh about it and proceeded to tell us it’s not their job and that we as parents should do better. We were all floored with how disrespectful the two front desk employees were. There were several families complaining and walking out.
Between the misleading advertising, unprofessional staff, and overall poor management, this was a waste of time and money. We left early and won’t be returning. Save yourself the frustration and look elsewhere for a family-friendly experience.
I would not recommend this opera house to anyone, especially families. We attended a show that had no warnings of explicit content or foul language for young children. It was uncomfortable and disappointing. I expect a mature rating or even a simple “might not be suitable for children” warning ESPECIALLY with sexual content.
To make matters worse, the customer service was terrible. When we tried to address our concerns with the staff, they were dismissive and rude, showing zero empathy or accountability. Instead of helping or offering any solution, they acted like we were the problem for speaking up. They gave a faulty number that didn’t even work and continued to laugh about it and proceeded to tell us it’s not their job and that we as parents should do better. We were all floored with how disrespectful the two front desk employees were. There were several families complaining and walking out.
Between the misleading advertising, unprofessional staff, and overall poor management, this was a waste of time and money. We left early and won’t be returning. Save yourself the frustration and look elsewhere for a family-friendly experience.
翻译：糟糕的体验——不适合家庭观看，客服也糟糕透顶
我不会向任何人推荐这家歌剧院，尤其是家庭观众。我们观看的演出没有警告，没有关于儿童观看露骨内容或粗言秽语的提示。这让人感到不舒服和失望。我期待着它被评级为“成人”，甚至只是简单的“可能不适合儿童”的警告，尤其是涉及性内容的。
更糟糕的是，客服服务糟糕透顶。当我们试图向工作人员表达我们的担忧时，他们却漠不关心、粗鲁无礼，毫无同情心和责任感。他们不但没有提供帮助或提供任何解决方案，反而把我们当成了问题本身。他们给了我们一个根本打不通的号码，还一直嘲笑我们，然后告诉我们这不是他们的工作，我们作为父母应该做得更好。前台工作人员的无礼让我们震惊。有好几个家庭抱怨后就离开了。
误导性的广告、不专业的员工以及糟糕的管理，这一切简直是浪费时间和金钱。我们提早离开了，不会再来了。省得自己找麻烦，去别处找个适合全家一起的体验吧。
我不会向任何人推荐这家歌剧院，尤其是家庭观众。我们观看的演出没有警告，没有关于儿童观看露骨内容或粗言秽语的提示。这让人感到不舒服和失望。我期待着它被评级为“成人”，甚至只是简单的“可能不适合儿童”的警告，尤其是涉及性内容的。
更糟糕的是，客服服务糟糕透顶。当我们试图向工作人员表达我们的担忧时，他们却漠不关心、粗鲁无礼，毫无同情心和责任感。他们不但没有提供帮助或提供任何解决方案，反而把我们当成了问题本身。他们给了我们一个根本打不通的号码，还一直嘲笑我们，然后告诉我们这不是他们的工作，我们作为父母应该做得更好。前台工作人员的无礼让我们震惊。有好几个家庭抱怨后就离开了。
误导性的广告、不专业的员工以及糟糕的管理，这一切简直是浪费时间和金钱。我们提早离开了，不会再来了。省得自己找麻烦，去别处找个适合全家一起的体验吧。
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