点评:I booked a tour of the Shala River weeks in advance (directly on their website), I paid in advance with PayPal, I received a confirmation of the payment but never a confirmation of the tour. I tried contacting them by phone (no answer), by email (no answer), by WhatsApp (no answer). The day before the tour they texted me on WhatsApp to tell me that the tour was canceled because the government was not allowing any boat tour (afterwards we booked a tour with another agency for the same day and we did the boat tour with no issue). No info was provided about refund. I asked for it and they replied that they did not have internet (in a whatsapp message). I insisted daily for the refund, everyday they told me "we will try to do it today" and then nothing "we didn't have time". I finally got the full refund after a week of insisting. So they did not steal any money from me but the communication and organization was too terrible. Believe me, don't book a tour with them!
翻译:我提前几周预订了沙拉河之旅(直接在他们的网站上),我用 PayPal 提前付款,我收到了付款确认信息,但从未收到旅行确认信息。我尝试通过电话(无人接听)、电子邮件(无人接听)、WhatsApp(无人接听)联系他们。旅行前一天,他们在 WhatsApp 上给我发短信,告诉我旅行被取消,因为政府不允许任何乘船游览(后来我们在同一天与另一家机构预订了旅行,我们顺利地进行了乘船游览) 。没有提供有关退款的信息。我要求提供,他们回答说他们没有互联网(通过 Whatsapp 消息)。我每天都坚持要求退款,他们每天都告诉我“我们今天会尽力做到这一点”,然后什么都没有“我们没有时间”。经过一周的坚持,我终于得到了全额退款。所以他们没有偷我的钱,但是沟通和组织太糟糕了。相信我,不要和他们一起预订旅行!