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SarahDolden
Really poor communication and mediocre wines
Cheeky Wine Tours的点评
点评：We've done several wine tours in New Zealand so have a pretty good idea what "good" looks like. This wasn't it!
Communication was really poor. We tried for 24hrs efore the booking to make a change (add to the party) and we could not get any response - email directs to phone, phone number provided out of service, phone number (courtesy of Google) got us to an answermachine which could not take messages as it was full.
On the day we turned up at the appointed time/location and waited... and waited ... and so on. Eventually I got through on the phone (tried every option on their phone service until someone finally answered). They told me to phone the wine tour number 🤦♀️. Finally they told me they were receiving an uncoming call from "the wine lady" and would call me back: which she never did. Eventually 45 minutes late the tour bus arrived with a vague muttering of "told the wrong times"
On the positive our guide was lovely and tried really hard. But it was clear that winieries were chosen for price/ disvount vs quality or providing any sort of real interest/welcome. SO different from what we've experienced in Napier/ Queenstown.
Would be 1 star but raised to 2 to recognise the efforts of pur guide. But in fairness she could only work with what she was given.
Communication was really poor. We tried for 24hrs efore the booking to make a change (add to the party) and we could not get any response - email directs to phone, phone number provided out of service, phone number (courtesy of Google) got us to an answermachine which could not take messages as it was full.
On the day we turned up at the appointed time/location and waited... and waited ... and so on. Eventually I got through on the phone (tried every option on their phone service until someone finally answered). They told me to phone the wine tour number 🤦♀️. Finally they told me they were receiving an uncoming call from "the wine lady" and would call me back: which she never did. Eventually 45 minutes late the tour bus arrived with a vague muttering of "told the wrong times"
On the positive our guide was lovely and tried really hard. But it was clear that winieries were chosen for price/ disvount vs quality or providing any sort of real interest/welcome. SO different from what we've experienced in Napier/ Queenstown.
Would be 1 star but raised to 2 to recognise the efforts of pur guide. But in fairness she could only work with what she was given.
翻译：我们在新西兰参加过好几次葡萄酒之旅，所以对“好的”葡萄酒之旅应该有相当的了解。但这次的体验远非如此！
沟通非常糟糕。我们在预订前24小时尝试更改行程（增加人数），但始终没有得到任何回复——邮件被转到电话，提供的电话号码却显示已停机，而通过谷歌搜索找到的电话号码又转到了语音信箱，并且已满，无法留言。
到了当天，我们按时到达指定地点，然后就开始漫长的等待……等待……再等待。最终，我终于打通了电话（尝试了他们电话服务的所有选项，直到有人接听）。他们竟然让我拨打葡萄酒之旅的电话号码🤦♀️。最后，他们告诉我“葡萄酒女士”正在给我回电，之后会回电：但她始终没有回电。最终，旅游巴士晚点45分钟才到达，我们含糊其辞地嘟囔着“时间搞错了”。
值得一提的是，我们的导游非常友善，也很努力。但很明显，酒庄的选择标准是价格/折扣，而不是品质或是否能提供任何真正的乐趣/热情服务。这和我们在内皮尔/皇后镇的经历截然不同。
本来只想给一星，但为了表扬导游的努力，我给了两星。不过公平地说，她也只能在现有条件下尽力而为。
沟通非常糟糕。我们在预订前24小时尝试更改行程（增加人数），但始终没有得到任何回复——邮件被转到电话，提供的电话号码却显示已停机，而通过谷歌搜索找到的电话号码又转到了语音信箱，并且已满，无法留言。
到了当天，我们按时到达指定地点，然后就开始漫长的等待……等待……再等待。最终，我终于打通了电话（尝试了他们电话服务的所有选项，直到有人接听）。他们竟然让我拨打葡萄酒之旅的电话号码🤦♀️。最后，他们告诉我“葡萄酒女士”正在给我回电，之后会回电：但她始终没有回电。最终，旅游巴士晚点45分钟才到达，我们含糊其辞地嘟囔着“时间搞错了”。
值得一提的是，我们的导游非常友善，也很努力。但很明显，酒庄的选择标准是价格/折扣，而不是品质或是否能提供任何真正的乐趣/热情服务。这和我们在内皮尔/皇后镇的经历截然不同。
本来只想给一星，但为了表扬导游的努力，我给了两星。不过公平地说，她也只能在现有条件下尽力而为。
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