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Giselle X
Not ready for international clients & awful massage
Thermen Berendonck的点评
点评：I visited Thermen Berendonck with my mother hoping for a relaxing day, and the facilities themselves are honestly stunning. The saunas, pools, relaxation areas, and gardens feel high-end, everything worked perfectly, and the place was very clean. The food was also really good.
That said, the communication and service side made the experience stressful at moments. We weren’t clearly informed in advance that it’s a nude spa, and the rules (especially around swimsuits and phone use) weren’t explained properly at reception. Because of that, we ended up being corrected publicly, which was uncomfortable and unnecessary. As non-Dutch speakers, it was also hard to navigate certain things—most signs and information were in Dutch, there were no English menus, and we couldn’t use our phones to translate.
The biggest disappointment was the “stress relief” massage: the staff were kind, but the masseuse lacked technique, so it didn’t match what we booked.
Overall, I’d say the resort has amazing infrastructure and real potential, but clearer their communication strategies need to be enhanced, especially for first-time or international guests. Last, but not least... save yourself some stress and money by NOT booking a massage.
That said, the communication and service side made the experience stressful at moments. We weren’t clearly informed in advance that it’s a nude spa, and the rules (especially around swimsuits and phone use) weren’t explained properly at reception. Because of that, we ended up being corrected publicly, which was uncomfortable and unnecessary. As non-Dutch speakers, it was also hard to navigate certain things—most signs and information were in Dutch, there were no English menus, and we couldn’t use our phones to translate.
The biggest disappointment was the “stress relief” massage: the staff were kind, but the masseuse lacked technique, so it didn’t match what we booked.
Overall, I’d say the resort has amazing infrastructure and real potential, but clearer their communication strategies need to be enhanced, especially for first-time or international guests. Last, but not least... save yourself some stress and money by NOT booking a massage.
翻译：我和母亲一起去了贝伦东克温泉中心（Thermen Berendonck），希望能放松一天。这里的设施确实令人惊艳。桑拿房、泳池、休息区和花园都给人一种高端的感觉，所有设施都运转良好，而且非常干净。食物也很美味。
然而，沟通和服务方面却让我们的体验时而感到压力。我们事先并没有被明确告知这里是裸体水疗中心，而且前台也没有清楚地解释相关规定（尤其是关于泳衣和手机使用的规定）。正因如此，我们最终被当众纠正，这让我们感到很不舒服，而且完全没有必要。由于我们不会说荷兰语，所以有些事情也很难理解——大多数指示牌和信息都是荷兰语的，没有英文菜单，而且我们也不能用手机翻译。
最令人失望的是“舒缓压力”按摩：工作人员很友善，但按摩师的技术不够娴熟，与我们预订的按摩服务完全不符。
总的来说，我认为这家度假村的基础设施非常棒，潜力巨大，但他们的沟通策略需要改进，尤其是对于首次入住的客人或国际客人。最后，也是非常重要的一点……为了避免不必要的麻烦和金钱损失，千万不要预订按摩服务。
然而，沟通和服务方面却让我们的体验时而感到压力。我们事先并没有被明确告知这里是裸体水疗中心，而且前台也没有清楚地解释相关规定（尤其是关于泳衣和手机使用的规定）。正因如此，我们最终被当众纠正，这让我们感到很不舒服，而且完全没有必要。由于我们不会说荷兰语，所以有些事情也很难理解——大多数指示牌和信息都是荷兰语的，没有英文菜单，而且我们也不能用手机翻译。
最令人失望的是“舒缓压力”按摩：工作人员很友善，但按摩师的技术不够娴熟，与我们预订的按摩服务完全不符。
总的来说，我认为这家度假村的基础设施非常棒，潜力巨大，但他们的沟通策略需要改进，尤其是对于首次入住的客人或国际客人。最后，也是非常重要的一点……为了避免不必要的麻烦和金钱损失，千万不要预订按摩服务。
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