点评:I have booked with Oasis Overland previously and had a great time but since they have re-opened for bookings my experience has changed drastically. I booked for the Kenya to Rwanda tour and all the time from the booking to near the date of departure I was unable to contact them by phone. I had to resort to asking people to contact them via email which is not acceptable. I then had an issue and contacted them to tell them I may not be able to go on the tour and was told there would be no refunds or amending the booking, no discussions on how can we help, nothing. Surprise, surprise when I was not at the airport (which I was never going in on that day) I received a phone call to ask me where I was!!! The person on the other end after hearing my explanation said she will be speaking to her directors and see what could be done and would call me back. Still waiting for this call and will never book with them again. Avoid at all costs!!!!
翻译:我之前在 Oasis Overland 预订过,玩得很开心,但自从他们重新开放预订以来,我的体验发生了翻天覆地的变化。我预订了肯尼亚到卢旺达的旅行,从预订到接近出发日期,我一直无法通过电话联系他们。我不得不求助于人们通过电子邮件联系他们,这是不可接受的。然后我遇到了问题并联系了他们,告诉他们我可能无法继续旅行,并被告知不会退款或修改预订,也不会讨论我们如何提供帮助,什么都没有。惊喜,当我不在机场时(那天我从来没有进去过),我接到一个电话问我在哪里!!!另一端的人在听到我的解释后说,她将与她的董事交谈,看看能做些什么,然后会给我回电话。仍在等待这个电话,永远不会再与他们预订。不惜一切代价避免!