点评:We used S Line for the 1st time for transfer to/from Heathrow. I felt confident from the professional manner in which my initial enquiry was handled with instant response and competitively priced. Confirmation of pick up time day before our transfer was reassuring. On the day turned up early and was very helpful in carrying the cases. Pleasant safe journey in comfortable surroundings enjoying general conversation. At the airport exactly the same help & consideration.
We left feeling that our return journey was in safe hands and Luke would have everything under control. Again advance notice of our scheduled pick up and comfort that Luke was tracking our flight to ensure we did not have to hang around. Equally comfortable journey home with Luke responding to our conversation or mindful when we had a brief sleep (it was 14 hr flight and 5am arrival !) .
Very professional service from start to finish, provided by a really nice person who genuinely cares about customer service and making the whole experience stress free.
Our only go to company in the future.
It is a rare commodity these days to find someone who actually delivers what we needed and they promise, but Luke goes beyond.
Thank you Luke .
Ian & Gaynor
翻译:我们第一次使用S Line的接送服务往返希思罗机场。从我最初的咨询开始,他们就以专业的态度迅速回复,价格也很有竞争力,让我感到非常放心。接送前一天确认了接送时间,这让我很安心。当天,他们提前到达,并非常热心地帮我们搬运行李。旅途舒适安全,我们一路聊着天,非常愉快。到达机场后,他们也同样热情周到。
我们离开时感觉回程非常安心,相信Luke会把一切都安排妥当。他们再次提前通知了我们的接送时间,并且Luke会追踪我们的航班,确保我们不会耽搁。回程同样舒适,Luke会及时回应我们的谈话,并在我们小憩时给予照顾(毕竟是14小时的飞行,凌晨5点到达!)。
从始至终,他们的服务都非常专业,Luke本人也非常友善,他真心关心客户服务,力求让整个过程轻松无压力。
以后我们只会选择S Line。
如今能找到真正兑现承诺、满足我们需求的人实属难得,而卢克更是远超预期。
谢谢你,卢克。
伊恩和盖诺