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Maggie J
Disheartening experience.
Inflato的点评
点评：I booked online for a two hour play for my 2 foster children. We have been many times and all of our children that we’ve looked after have enjoyed it and have committed on the lovely food.
When we arrived, the children were given one wrist band and were told to come back in an hour for the other. I mentioned that we were given both wrist bands the last time we came but was told they cannot do that. We also asked if the kitchen was open for food and was told that it was.
When we got upstairs, we noticed that the menus for only sandwiches were on each table but when I went to ask if hot food was available I was told that the kitchen had closed. I then asked if I could bring food in seeing that the kitchen was closed and I was told that I couldn’t.
By this time I was getting upset because I expected my children to have something to eat. So I went back down to ask for a refund. As I was explaining to the young member of staff, I was told to calm down and not to give an attitude. She then said that she will get the manager. When the manager approached me I explained (again) to him that I was told that the kitchen was closed, the menus are still out and that there were nothing on the website to state that the kitchen closes at a certain time, and so I wanted a refund.
The manager (Issac) then apologised and said that he will arrange some food for us which I was grateful.
My overall experience was disheartening and has made me want to go to other soft play centres. My advice is to phone and check if the kitchen is open before booking.
As a business, regardless of the times it’s quiet, food should be available.
When we arrived, the children were given one wrist band and were told to come back in an hour for the other. I mentioned that we were given both wrist bands the last time we came but was told they cannot do that. We also asked if the kitchen was open for food and was told that it was.
When we got upstairs, we noticed that the menus for only sandwiches were on each table but when I went to ask if hot food was available I was told that the kitchen had closed. I then asked if I could bring food in seeing that the kitchen was closed and I was told that I couldn’t.
By this time I was getting upset because I expected my children to have something to eat. So I went back down to ask for a refund. As I was explaining to the young member of staff, I was told to calm down and not to give an attitude. She then said that she will get the manager. When the manager approached me I explained (again) to him that I was told that the kitchen was closed, the menus are still out and that there were nothing on the website to state that the kitchen closes at a certain time, and so I wanted a refund.
The manager (Issac) then apologised and said that he will arrange some food for us which I was grateful.
My overall experience was disheartening and has made me want to go to other soft play centres. My advice is to phone and check if the kitchen is open before booking.
As a business, regardless of the times it’s quiet, food should be available.
翻译：我在网上为两个养子预订了两小时的演出票。我们已经来过很多次了，我们照顾过的所有孩子都很喜欢这里，也特别钟爱这里的美食。
我们到达后，孩子们只得到了一只手环，还被告知一小时后再来拿另一只。我提到上次来时我们一次性拿到了两只手环，但对方回应说现在不能那样做了。我们还询问厨房是否开放供大家买吃的，得到的答复是可以。
当我们上楼后……我们注意到每张桌子上都只有三明治的菜单，当我询问是否有热食供应时，却被告知厨房已经关门了。鉴于厨房已经关闭，我又询问是否可以自带食物，结果得到的答复还是不行。
此时我已经有些恼火了，因为我原指望孩子们能吃点东西。于是我回到楼下要求退款。就在我向那位年轻的员工解释情况时，他却让我冷静下来，还说我态度不好。随后她说会去叫经理来。经理走近我后，我再次向他解释：有人告诉我厨房已经关闭了，菜单也还摆在桌上，但网站上并没有任何说明厨房会在特定时间关门的信息，因此我希望能获得退款。
经理（伊萨克）随即道歉，并表示会为我们安排些食物，对此我十分感激。
总的来说，这次体验令人失望，也让我更想去其他益智游乐中心。我的建议是：预订之前先打电话确认一下厨房是否营业。
作为一家商家，无论何时客流量少，都应该提供食物。
我们到达后，孩子们只得到了一只手环，还被告知一小时后再来拿另一只。我提到上次来时我们一次性拿到了两只手环，但对方回应说现在不能那样做了。我们还询问厨房是否开放供大家买吃的，得到的答复是可以。
当我们上楼后……我们注意到每张桌子上都只有三明治的菜单，当我询问是否有热食供应时，却被告知厨房已经关门了。鉴于厨房已经关闭，我又询问是否可以自带食物，结果得到的答复还是不行。
此时我已经有些恼火了，因为我原指望孩子们能吃点东西。于是我回到楼下要求退款。就在我向那位年轻的员工解释情况时，他却让我冷静下来，还说我态度不好。随后她说会去叫经理来。经理走近我后，我再次向他解释：有人告诉我厨房已经关闭了，菜单也还摆在桌上，但网站上并没有任何说明厨房会在特定时间关门的信息，因此我希望能获得退款。
经理（伊萨克）随即道歉，并表示会为我们安排些食物，对此我十分感激。
总的来说，这次体验令人失望，也让我更想去其他益智游乐中心。我的建议是：预订之前先打电话确认一下厨房是否营业。
作为一家商家，无论何时客流量少，都应该提供食物。
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