AVOID AT ALL COSTS......Scooters are not fit for purpose and they have awful customer service!!!
WHEE - eScooter sharing & private rentals (Kick Scooters)的点评
点评:Avoid at all costs.....We hired 2 scooters while on holiday. As we set off my husband commented that his scooter was not as fast as mine and after only 15 minutes of use, his scooter failed to work at all despite showing 100% battery. He had to hold on to my shorts with one hand while trying to steer the scooter so that we could get back to the hotel. Obviously, this took us a lot longer than if we had full use of both scooters. We were charged for the full time for both scooters, so once back I contacted the company and advised what had happened, requesting a full refund for my husband's scooter as it hadn't worked!! They first offered us both a 5 Euro credit on each scooter so I sent them another message explaining that the bill for his was 17 euros and we believed that that was the amount that should be refunded and not the measly 5 Euro credit. They said that they would only refund 20 minutes of the ride on one scooter which came to 5 Euros. We waited for a few weeks and still no refund, so I contacted them yet again. They then refunded only 1 lot of £4.22. So not only are they hiring out scooters that are not fit for purpose, they also have atrocious customer service and they lie about how much refund they will give you.........NOT TO BE TRUSTED!!! I'm sure they will reply with some bulls**t but I have the messages between us saved so if necessary I can post them as proof
翻译:无论如何都要避免.....我们在度假期间租了两辆摩托车。出发时,我丈夫说他的摩托车没有我的快,而且只用了 15 分钟,他的摩托车就完全无法使用,尽管电池电量显示为 100%。他不得不用一只手抓住我的短裤,同时试图操纵摩托车,这样我们才能回到酒店。显然,这比我们充分使用两辆摩托车花费的时间要长得多。我们为两辆摩托车支付了全部费用,所以回来后我联系了公司并告知了发生的事情,要求全额退还我丈夫的摩托车,因为它无法使用!!他们首先为我们每辆摩托车提供了 5 欧元的信用额度,所以我给他们发了另一条消息,解释说他的账单是 17 欧元,我们认为这是应该退还的金额,而不是可怜的 5 欧元信用额度。他们说他们只会退还一辆摩托车 20 分钟的骑行费用,共计 5 欧元。我们等了几个星期,仍然没有退款,所以我再次联系他们。然后他们只退还了 1 辆 4.22 英镑。所以他们不仅出租了不适合用途的摩托车,他们的客户服务也很糟糕,他们还谎报退款金额……不可信!!!我敢肯定他们会回复一些废话,但我保存了我们之间的信息,所以如果有必要,我可以将它们发布出来作为证据