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italywithmyfamily
disappointed and shocked by the way our booking was handled
Leeds Castle Segway Tours的点评
点评：We are extremely disappointed and shocked by the way our booking was handled.
Our Segway tour was cancelled by your team due to the weather — yet the day turned out to be completely fine, with no rain at all, not as the forecast predicted.
What happened next was simply unacceptable:
❗ No one answered our calls, despite several attempts to reach you on the same day (with a phone no that you gave us on your cancelation mail to rebook)
❗ No support and no guidance, leaving us with zero options to reschedule.
❗ Your email response arrived 2 days later, literally one day before our flight home, making it impossible to book a new date.
❗ And now you expect tourists to accept a 1-year voucher, knowing very well we will not be returning to the UK?
So we paid a significant amount of money for a service we never received — not because of the weather, but because your team was unreachable and unresponsive.
We expect a professional and flexible resolution, one that acknowledges that we are tourists and cannot use a future voucher.
Charging us the full amount under these circumstances is unreasonable, unfair, and feels like pure disrespect — even bordering on exploitation.
We hope you will reconsider and provide a proper refund.
Our Segway tour was cancelled by your team due to the weather — yet the day turned out to be completely fine, with no rain at all, not as the forecast predicted.
What happened next was simply unacceptable:
❗ No one answered our calls, despite several attempts to reach you on the same day (with a phone no that you gave us on your cancelation mail to rebook)
❗ No support and no guidance, leaving us with zero options to reschedule.
❗ Your email response arrived 2 days later, literally one day before our flight home, making it impossible to book a new date.
❗ And now you expect tourists to accept a 1-year voucher, knowing very well we will not be returning to the UK?
So we paid a significant amount of money for a service we never received — not because of the weather, but because your team was unreachable and unresponsive.
We expect a professional and flexible resolution, one that acknowledges that we are tourists and cannot use a future voucher.
Charging us the full amount under these circumstances is unreasonable, unfair, and feels like pure disrespect — even bordering on exploitation.
We hope you will reconsider and provide a proper refund.
翻译：我们对贵方处理我们预订的方式感到极其失望和震惊。
贵方团队以天气为由取消了我们的赛格威之旅——然而，当天天气晴朗，完全没有下雨，与天气预报完全相反。
接下来发生的事情简直令人无法接受：
❗ 尽管我们当天多次尝试联系贵方（使用您在取消邮件中提供的电话号码重新预订），但始终无人接听。
❗ 贵方没有提供任何支持和指导，导致我们根本没有改期的选择。
❗ 贵方两天后才回复邮件，而此时距离我们回国的航班起飞仅剩一天，根本来不及预订新的日期。
❗ 现在，贵方竟然还想让游客接受一张有效期一年的代金券，明明知道我们不会再来英国了？
我们支付了一大笔钱，却从未享受到任何服务——并非因为天气原因，而是因为贵方团队根本联系不上，而且毫无回应。
我们希望贵方能以专业且灵活的方式解决问题，承认我们是游客，无法使用未来的代金券。
在这种情况下收取全额费用是不合理、不公平的，感觉是对我们的极大不尊重，甚至近乎剥削。
我们希望贵方能重新考虑，并提供合理的退款。
贵方团队以天气为由取消了我们的赛格威之旅——然而，当天天气晴朗，完全没有下雨，与天气预报完全相反。
接下来发生的事情简直令人无法接受：
❗ 尽管我们当天多次尝试联系贵方（使用您在取消邮件中提供的电话号码重新预订），但始终无人接听。
❗ 贵方没有提供任何支持和指导，导致我们根本没有改期的选择。
❗ 贵方两天后才回复邮件，而此时距离我们回国的航班起飞仅剩一天，根本来不及预订新的日期。
❗ 现在，贵方竟然还想让游客接受一张有效期一年的代金券，明明知道我们不会再来英国了？
我们支付了一大笔钱，却从未享受到任何服务——并非因为天气原因，而是因为贵方团队根本联系不上，而且毫无回应。
我们希望贵方能以专业且灵活的方式解决问题，承认我们是游客，无法使用未来的代金券。
在这种情况下收取全额费用是不合理、不公平的，感觉是对我们的极大不尊重，甚至近乎剥削。
我们希望贵方能重新考虑，并提供合理的退款。
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