点评:Awful!
My first and foremost complaint is regarding safety. I did not feel as though my tour guide took sufficient precautions to ensure our safety on this tour. In fact, there was no safety talk whatsoever. We were not warned about the shark-infested water on the beaches until AFTER our guide left us to swim in the water. Similarly, we were not warned about dingoes until after one came up to a girl on our tour and snatched her purse; she attempted to grab the purse out of its mouth because she was not taught how to deal with the situation. Finally, our tour guide told me that thong shoes were appropriate for our hike up Indian Head when I asked if I should change into the sneakers I had in my bag. Thong shoes were NOT appropriate for the slippery and rocky path up Indian Head, and I easily could have fallen and hurt myself. I paid a premium for this tour because I expected a guide who would look out for my safety - warn me of sharks, dingoes, and other dangers - and I did not receive that on this trip.
Moreover, Olly was not enthusiastic. On the contrary, he was rather negative. He told us - albeit honestly - of all of the attractions we were missing out on due to the tides and due to 2 day trips being "too short to see anything on Fraser Island" and winter being an off season. If your tour guide believes that a two day trip in winter is not sufficient to provide guests an enjoyable experience, perhaps you should not offer such a trip, and should certainly not charge nearly $400 for it. I do not feel at all that I got any value for my money, especially considering the similar trips we considered (your competitors) are charging about half as much for the same experience.
On that note, my third complaint is with the food and accomodation. For the price (more than competitors), the food should have been much better than rolled up sandwich meat at a picnic table and a continental breakfast (when the tour group next to us was allowed to access the hot breakfast buffet). As an aside, our guide admitted that he only bought food for 9 although there were 12 of us. Moreover, if time was of the essence, we should not have spent over two hours wasting time driving to and eating at a picnic table. Our guide explained that usually there is a table in the van, but he didn't have one so we had to drive an hour to tables. On such a short trip, this is unacceptable. Moreover, EVEN IF we had to waste time driving to and from tables, we should have eaten quickly and continued on our day. We told our guide we wanted to spend as much time as possible on the beach and viewing other attractions, but he did not honor our request. We lingered at the picnic tables for a while after our meal, even once we were done and ready to move onto the next activity. During this time, our guide was smoking cigarettes (which he did often on this trip) and we were stuck waiting for him. The first day on the island, despite leaving at 7am, we saw only picnic tables and one lake (after the sun had pretty much gone down and it was therefore too cold to swim).
Additionally, the intercom on the vehicle was broken and so we did not learn anything about the island and he made no effort to explain anything in our (short) times off the bus.
翻译:可怕!
我的首要抱怨是关于安全问题。我觉得我的导游没有采取足够的预防措施来确保我们在这次旅行中的安全。事实上,没有任何安全谈话。直到我们的向导让我们在水中游泳之后,我们才被警告海滩上有鲨鱼出没的水域。同样,我们也没有收到关于野狗的警告,直到一只野狗在我们的旅行中走近一个女孩并抢走了她的钱包;她试图从它嘴里抢走钱包,因为没有人教她如何处理这种情况。最后,当我问我是否应该换上包里的运动鞋时,我们的导游告诉我丁字裤适合我们徒步攀登印第安角。丁字裤不适合印第安角上的湿滑多岩石的小路,我很容易跌倒并伤到自己。我为这次旅行支付了额外费用,因为我希望有一位向导会注意我的安全——警告我注意鲨鱼、野狗和其他危险——而我在这次旅行中没有收到。
而且,奥利也不热心。相反,他相当消极。他告诉我们 - 尽管是诚实的 - 由于潮汐和 2 天的旅行“太短,无法在弗雷泽岛上看到任何东西”以及冬季是淡季,我们错过了所有景点。如果您的导游认为冬季两天的旅行不足以为客人提供愉快的体验,也许您不应该提供这样的旅行,当然也不应该为此收取近 400 美元的费用。我根本不觉得我的钱有任何价值,尤其是考虑到我们考虑过的类似旅行(您的竞争对手)为相同的体验收取大约一半的费用。
关于这一点,我的第三个抱怨是食物和住宿。对于价格(比竞争对手高),食物应该比在野餐桌上卷起的三明治肉和欧陆式早餐(当我们旁边的旅行团被允许享用热自助早餐时)好得多。顺便说一句,我们的向导承认,尽管我们有 12 个人,但他只买了 9 个人的食物。此外,如果时间紧迫,我们不应该花两个多小时浪费时间开车去野餐桌吃饭。我们的导游解释说,通常车上有一张桌子,但他没有,所以我们不得不开车一个小时才能到桌子。在如此短的行程中,这是不可接受的。此外,即使我们不得不浪费时间开车往返餐桌,我们也应该快点吃完并继续我们的一天。我们告诉我们的导游我们想花尽可能多的时间在海滩上并观看其他景点,但他没有满足我们的要求。饭后我们在野餐桌旁逗留了一会儿,即使我们已经完成并准备好进行下一项活动。在此期间,我们的向导正在抽烟(他在这次旅行中经常抽烟),我们一直在等他。在岛上的第一天,尽管我们早上 7 点离开,但我们只看到了野餐桌和一个湖泊(在太阳几乎落山之后,游泳太冷了)。
此外,车上的对讲机坏了,所以我们对这个岛一无所知,他在我们下车的(短)时间里也没有努力解释任何事情。