下载App
旅行
账户
gloriousholidayssl
The WORST experience and BAD customer service by supervisor THUSHARA at Damro Tea Factory!!
Damro Labookellie Tea Centre and Tea Garden的点评
点评：The worst experience as a chauffuer guide for the past 10 years. I had a very disappointing experience at Damro Tea Factory. I was served a cake that was clearly expired, which completely ruined the visit and raised serious concerns about food safety. When I brought this to the attention of the staff, the supervisor, Thushara, handled the situation very poorly. There was no proper apology, accountability, or effort to resolve the issue.
This level of negligence and unprofessional customer service is unacceptable for a well-known establishment like Damro. I strongly urge management to take immediate action to improve food quality control and customer service standards.
ATTENTION MANAGEMENT: Unprofessional customer service by THUSHARA (Supervisor) you’re about to lose many chauffuer guides and tourists.
This level of negligence and unprofessional customer service is unacceptable for a well-known establishment like Damro. I strongly urge management to take immediate action to improve food quality control and customer service standards.
ATTENTION MANAGEMENT: Unprofessional customer service by THUSHARA (Supervisor) you’re about to lose many chauffuer guides and tourists.
翻译：这是我过去十年作为司机导游以来最糟糕的一次经历。我在达姆罗茶厂的体验非常糟糕。他们给我端上来一块明显过期的蛋糕，这彻底毁了我的参观体验，也让我对食品安全产生了严重的担忧。当我向工作人员反映这个问题时，主管图沙拉的处理方式非常糟糕。他们没有做出任何真诚的道歉，也没有承担任何责任，更没有采取任何措施来解决问题。
对于像达姆罗这样知名的茶厂来说，如此疏忽大意和不专业的客户服务是不可接受的。我强烈敦促管理层立即采取措施，提高食品质量控制和客户服务标准。
管理层注意：图沙拉（主管）不专业的客户服务，你们将会失去很多司机导游和游客。
对于像达姆罗这样知名的茶厂来说，如此疏忽大意和不专业的客户服务是不可接受的。我强烈敦促管理层立即采取措施，提高食品质量控制和客户服务标准。
管理层注意：图沙拉（主管）不专业的客户服务，你们将会失去很多司机导游和游客。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
