点评:Firstly I should say the staff were lovely at dealing with my complaint - I still feel the need to warn anyone who might spend money & time travelling.
We had wanted to come in May but my son broke his leg, so we made extra effort to find a weekend to attend, I was working nights but dragged myself & paid £40 train tickets to get to Reading. The kids were there 15 minutes before the park shut down for "wind". I understand why this could happen but it wasn't windy! I had checked the weather & the facebook page and there was zero warning of wind- because there was none- the flags on the site were hanging limp, my clothes weren't moving... They gave us our money back & when I complained about the £40 train fare & two heartbroken kids they gave us free tix to come again (which would mean another train fare) but if we came again, who's to say a tiny breeze wouldn't shut them again? I understand their intruments said it was too windy to keep the tallest slides open - but when I asked why they didn't just shut the tallest slides they said "people get angry" - but I was fuming & little kids, who couldn't use the tallest slides anyway were crying in the car park. Wasted day stranded in Reading (which isn't exactly an entertainment hub) with heartbroken kids & £40 down the toilet I can't afford to waste.
So- they were lovely - nodded, listened, offerred and were sorry - but I feel I must warn you not to travel or rely on it as your sole entertainment as it can shut at a moment's notice with barely any wind.
翻译:首先我应该说工作人员很乐意处理我的投诉 - 我仍然觉得有必要警告任何可能花钱和时间旅行的人。
我们本来想五月份来,但我儿子摔断了腿,所以我们加倍努力找一个周末来参加,我晚上工作,但拖着自己的身体,花了 40 英镑的火车票去雷丁。孩子们在公园因“风”而关闭前 15 分钟到达那里。我明白为什么会发生这种情况,但当时没有风!我检查了天气和 Facebook 页面,风的警告为零 - 因为没有 - 网站上的旗帜松软地悬挂着,我的衣服没有动......当我抱怨时,他们给了我们退款关于 40 英镑的火车费和两个心碎的孩子,他们给了我们免费的车票让我们再来(这意味着另一趟火车费),但如果我们再来一次,谁能说微风不会再次让他们关闭呢?我知道他们的仪器说风太大了,无法保持最高的滑梯打开 - 但当我问他们为什么不直接关闭最高的滑梯时,他们说“人们会生气” - 但我很生气,小孩子们,他们不能无论如何,使用最高的滑梯在停车场哭了。浪费了一天的时间,我被困在雷丁(这里不完全是一个娱乐中心),带着伤心欲绝的孩子们,40英镑的钱被扔进了厕所,我不能浪费。
所以-他们很可爱-点头,倾听,提出并表示歉意-但我觉得我必须警告你不要旅行或依赖它作为你唯一的娱乐,因为它可能会在几乎没有风的情况下立即关闭。