点评:Having been to St Andrews Brewing Company a few times decided to go for tea on Easter Monday.
Ordered our food and a drink and waited, and waited.
They did have a large group of runners upstairs, but the bar was quiet when we ordered, with a few people coming and going.
After a while more people were ordering food and drinks.
After 45 minutes I asked the waitress when our food might come out, being diabetic I had taken my insulin which I don’t normally do. She checked but didn’t seem to be able to find the order. The landlord said the till was playing up.
45 minutes later it finally arrived, landlord comes over, we thought to apologise. No!
1 They only had one chef on,
2, They had a big party in,
3. It was bank holiday monday so what did I expect.
I said it wasn’t acceptable,
Answer: if you were in a restaurant it wouldn’t be acceptable, but as it’s a bar and it’s bank holiday Monday and they had a party in he thought it acceptable.
No apology, no drink, no compensation or anything.
Other people started going to ask for their food and were offered their money back.
I am sorry St Andrews Brewing Company I won’t be coming back. I might try you in Dundee but not St Andrews.
Just totally disgusting service with a string of lame excuses.
Sue Pritchard
翻译:去过圣安德鲁斯酿酒公司几次后,决定在复活节星期一去喝茶。
点了食物和饮料,然后等了又等。
楼上确实有一大群跑步者,但我们点餐时酒吧很安静,只有几个人来来往往。
过了一会儿,更多的人开始点食物和饮料。
45 分钟后,我问女服务员我们的食物什么时候会上来,因为我是糖尿病患者,已经注射了胰岛素,而我通常不会注射。她查了一下,但似乎找不到订单。房东说收银机出了问题。
45 分钟后,它终于到了,房东过来了,我们想道歉。没有!
1 他们只有一名厨师,
2,他们举行了一场盛大的聚会,
3。星期一是银行休假日,所以我还指望什么呢。
我说这是不可接受的,
回答:如果你在餐厅,这是不可接受的,但因为这是酒吧,而且是银行休假星期一,他们在酒吧里开派对,所以他认为这是可以接受的。
没有道歉,没有饮料,没有补偿或任何东西。
其他人开始去要他们的食物,并被要求退款。
对不起圣安德鲁斯酿酒公司,我不会再来了。我可能会在邓迪试试你们,但不会去圣安德鲁斯。
只是令人作呕的服务,还有一连串蹩脚的借口。
苏·普里查德