点评:Due to inadequately designed steep landing ramp I damaged my trailer on 22th September 2025 in Oban. Damage vehicle case was open. Communication with the relevant department is awfully slow. On the ship the crew gives you the laminated card with tel. number that is no longer in use. Eventually got hold of a guy called Barry Bryceland who waited full 21 working days to complete ,,investigation,,. Compensation of £12.99 was granted. Then left for 10 days holiday giving me a email address of his colleague David Gill to speak with in his absence. Guess what? His colleague David never got back to me. It is 19th November 2025 when writing this review. Already opened investigation with an organization called RESOLVE UK and I am taking the case to Citizen Advice, or will even try Police if RESOLVE UK won`t help. Absolutely unbelievable what a travelers has to go through to receive compensation for a vehicle damage caused by the company. I urge any traveler who find themselves in same situation not to give up because it seems that CalMac probes how determined you and may not pursue the case. Don`t give up.
翻译:由于设计不合理的陡峭登船坡道,我的拖车于2025年9月22日在奥本受损。车辆损坏案件已立案。与相关部门的沟通极其缓慢。船上的工作人员会给你一张塑封卡片,上面印着一个早已停用的电话号码。最终我联系上了一个名叫巴里·布莱斯兰德的人,他足足等了21个工作日才完成所谓的“调查”。最终只获得了12.99英镑的赔偿。之后他便休假10天,只给了我他同事大卫·吉尔的邮箱地址,让我联系他。结果呢?他的同事大卫根本没回复我。写这篇评论时是2025年11月19日。我已经向一个名为RESOLVE UK的组织提交了调查申请,并且正在向公民咨询处(Citizen Advice)寻求帮助,如果RESOLVE UK不予理睬,我甚至会报警。难以置信,一个旅行者为了获得公司造成的车辆损坏赔偿,竟然要经历如此多的波折。我恳请所有遇到同样情况的旅客不要放弃,因为CalMac似乎会试探你的决心,并可能不会继续追究此事。千万不要放弃。