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Jay S
Very disappointing!
Overlando Campervans的点评
点评：Our experience with Overlando was unfortunately very disappointing.
In August 2024, we rented a Toyota Hilux for 21 days, but our trip was marred by several serious issues:
1. Faulty Fuel System: Every refuel took an excessive amount of time (>35 minutes for half a tank, around 40 liters), and diesel would inevitably overflow into the cabin, contaminating various items. This meant we had to sleep with strong diesel fumes.
2. Leaking Water Tank: After every off-road drive, we lost around half of the 100-liter tank's contents. This issue clearly wasn’t new - grass was already growing on the tank.
3. Leaky Cabin: Several areas, including cracked welds, allowed rainwater to seep inside the cabin.
4. Cracked Seals: The seals on the cabin were all brittle and cracked, which allowed dirt and dust to heavily contaminate the interior.
5. Unsecured Cabin Door: The door could not be locked from the inside, so it could be opened from outside at any time - even once at night during our trip.
6. Faulty Roof Tent Ladder: The ladder did not lock into place, making it impossible to use the rooftop tent.
The most frustrating aspect was that Overlando was well aware of the fuel system problem and had still not carried out proper repairs. We were rented a highly used vehicle with over 180.000 km and known issues - yet charged the same rate as newer models. We only realized the extent of the problem a week before the end of our trip when we saw another Overlando Toyota Hilux at a gas station. That vehicle had no trouble fueling, and the travelers confirmed they hadn’t experienced any of the issues we faced. The vehicle and cabin were in noticeably better condition, too.
After this encounter, it became clear to us that we had been given a severely flawed vehicle. We immediately wrote an email to Overlando detailing the issues and requesting a reduction in our rental fee. However, at the vehicle drop-off, the owner was uncooperative, even trying to blame us by saying we reported the issues too late. He claimed he could now only offer a reduced rental refund. It’s important to emphasize that Overlando rented us an old vehicle with known defects, and as renters, we are entitled to a fully functioning vehicle. We wanted to enjoy a worry-free vacation, not one filled with preventable problems.
After lengthy discussions, he ultimately agreed to a minimal rental reduction for the last six days of our rental period.
It is very disappointing that we had such negative experiences with Overlando. Based on the many positive reviews, we had been greatly looking forward to this trip.
Unfortunately, it seems that with Overlando, getting a reliable, well-maintained vehicle is simply a matter of luck.
In August 2024, we rented a Toyota Hilux for 21 days, but our trip was marred by several serious issues:
1. Faulty Fuel System: Every refuel took an excessive amount of time (>35 minutes for half a tank, around 40 liters), and diesel would inevitably overflow into the cabin, contaminating various items. This meant we had to sleep with strong diesel fumes.
2. Leaking Water Tank: After every off-road drive, we lost around half of the 100-liter tank's contents. This issue clearly wasn’t new - grass was already growing on the tank.
3. Leaky Cabin: Several areas, including cracked welds, allowed rainwater to seep inside the cabin.
4. Cracked Seals: The seals on the cabin were all brittle and cracked, which allowed dirt and dust to heavily contaminate the interior.
5. Unsecured Cabin Door: The door could not be locked from the inside, so it could be opened from outside at any time - even once at night during our trip.
6. Faulty Roof Tent Ladder: The ladder did not lock into place, making it impossible to use the rooftop tent.
The most frustrating aspect was that Overlando was well aware of the fuel system problem and had still not carried out proper repairs. We were rented a highly used vehicle with over 180.000 km and known issues - yet charged the same rate as newer models. We only realized the extent of the problem a week before the end of our trip when we saw another Overlando Toyota Hilux at a gas station. That vehicle had no trouble fueling, and the travelers confirmed they hadn’t experienced any of the issues we faced. The vehicle and cabin were in noticeably better condition, too.
After this encounter, it became clear to us that we had been given a severely flawed vehicle. We immediately wrote an email to Overlando detailing the issues and requesting a reduction in our rental fee. However, at the vehicle drop-off, the owner was uncooperative, even trying to blame us by saying we reported the issues too late. He claimed he could now only offer a reduced rental refund. It’s important to emphasize that Overlando rented us an old vehicle with known defects, and as renters, we are entitled to a fully functioning vehicle. We wanted to enjoy a worry-free vacation, not one filled with preventable problems.
After lengthy discussions, he ultimately agreed to a minimal rental reduction for the last six days of our rental period.
It is very disappointing that we had such negative experiences with Overlando. Based on the many positive reviews, we had been greatly looking forward to this trip.
Unfortunately, it seems that with Overlando, getting a reliable, well-maintained vehicle is simply a matter of luck.
翻译：不幸的是，我们在 Overlando 的体验非常令人失望。
2024 年 8 月，我们租了一辆丰田 Hilux 21 天，但我们的旅行被几个严重的问题所破坏：
1. 燃油系统故障：每次加油都花费过多的时间（半箱油，约 40 升，需要 35 分钟以上），柴油不可避免地会溢入车厢，污染各种物品。这意味着我们不得不在浓重的柴油烟雾中入睡。
2. 水箱漏水：每次越野驾驶后，我们都会损失大约一半的 100 升油箱内容物。这个问题显然不是新问题——油箱上已经长满了草。
3. 车厢漏水：包括焊缝破裂在内的几个区域导致雨水渗入车厢内。
4. 密封件破裂：车厢上的密封件都很脆且有裂缝，导致污垢和灰尘严重污染内部。
5. 不安全的客舱门：门无法从内部锁上，因此随时可以从外部打开 - 甚至在我们旅行期间的晚上也打开过一次。
6. 屋顶帐篷梯子故障：梯子没有锁紧，无法使用屋顶帐篷。
最令人沮丧的是，Overlando 很清楚燃油系统存在问题，但仍然没有进行适当的维修。我们租了一辆行驶里程超过 180,000 公里且存在已知问题的二手车 - 但收费却与新车型相同。直到旅行结束前一周，我们在加油站看到另一辆 Overlando 丰田 Hilux，我们才意识到问题的严重程度。那辆车加油没有问题，旅行者确认他们没有遇到我们遇到的任何问题。车辆和客舱的状况也明显好得多。
经过这次遭遇，我们清楚地意识到我们租了一辆有严重缺陷的车。我们立即给 Overlando 写了一封电子邮件，详细说明了问题并要求降低我们的租赁费。然而，在还车时，车主不合作，甚至试图指责我们，说我们报告问题太晚了。他声称他现在只能提供降低的租金退款。必须强调的是，Overlando 租给我们的是一辆有已知缺陷的旧车，作为租车人，我们有权获得一辆功能齐全的车辆。我们希望享受一个无忧无虑的假期，而不是一个充满可预防问题的假期。
经过长时间的讨论，他最终同意在我们租赁期的最后六天减少最低限度的租金。
我们对 Overlando 有如此负面的体验感到非常失望。根据许多正面评价，我们非常期待这次旅行。
不幸的是，对于 Overlando 来说，获得一辆可靠、保养良好的车辆似乎只是运气问题。
2024 年 8 月，我们租了一辆丰田 Hilux 21 天，但我们的旅行被几个严重的问题所破坏：
1. 燃油系统故障：每次加油都花费过多的时间（半箱油，约 40 升，需要 35 分钟以上），柴油不可避免地会溢入车厢，污染各种物品。这意味着我们不得不在浓重的柴油烟雾中入睡。
2. 水箱漏水：每次越野驾驶后，我们都会损失大约一半的 100 升油箱内容物。这个问题显然不是新问题——油箱上已经长满了草。
3. 车厢漏水：包括焊缝破裂在内的几个区域导致雨水渗入车厢内。
4. 密封件破裂：车厢上的密封件都很脆且有裂缝，导致污垢和灰尘严重污染内部。
5. 不安全的客舱门：门无法从内部锁上，因此随时可以从外部打开 - 甚至在我们旅行期间的晚上也打开过一次。
6. 屋顶帐篷梯子故障：梯子没有锁紧，无法使用屋顶帐篷。
最令人沮丧的是，Overlando 很清楚燃油系统存在问题，但仍然没有进行适当的维修。我们租了一辆行驶里程超过 180,000 公里且存在已知问题的二手车 - 但收费却与新车型相同。直到旅行结束前一周，我们在加油站看到另一辆 Overlando 丰田 Hilux，我们才意识到问题的严重程度。那辆车加油没有问题，旅行者确认他们没有遇到我们遇到的任何问题。车辆和客舱的状况也明显好得多。
经过这次遭遇，我们清楚地意识到我们租了一辆有严重缺陷的车。我们立即给 Overlando 写了一封电子邮件，详细说明了问题并要求降低我们的租赁费。然而，在还车时，车主不合作，甚至试图指责我们，说我们报告问题太晚了。他声称他现在只能提供降低的租金退款。必须强调的是，Overlando 租给我们的是一辆有已知缺陷的旧车，作为租车人，我们有权获得一辆功能齐全的车辆。我们希望享受一个无忧无虑的假期，而不是一个充满可预防问题的假期。
经过长时间的讨论，他最终同意在我们租赁期的最后六天减少最低限度的租金。
我们对 Overlando 有如此负面的体验感到非常失望。根据许多正面评价，我们非常期待这次旅行。
不幸的是，对于 Overlando 来说，获得一辆可靠、保养良好的车辆似乎只是运气问题。
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