点评:I would like you to know what a horrible experience I’ve had. My tour booked since January was cancelled in less than 36 hours before the start of the tour. I had privately arranged for transport to and from our cruise boat for this activity. And as a result of the last minute cancellation I cannot get my money back for the driver that I have paid for. Additionally, Empeeria acted like it was doing me a favor to ask me to cancel the tour before the 24 hours prior to the “start” of a nonexistent tour. Their only “solution” was to offer me a different day or a time later in the same day - neither of which are compatible with the cruise port days/times. By the way, this tour was booked through GetYourGuide who was similarly unsympathetic about the abysmal customer service. I would not recommend either Empeeria or GetYourGuide for future tours as they are unreliable and highly unprofessional.
翻译:我想让你知道我经历了多么糟糕的经历。我从一月份预订的旅行团在旅行开始前不到 36 小时就被取消了。我私下安排了往返游船的交通。由于最后一刻取消,我无法退还我支付的司机费用。此外,Empeeria 表现得像是在帮我一个忙,让我在“开始”之前 24 小时取消旅行团,而这个旅行团根本不存在。他们唯一的“解决方案”是为我提供另一天或同一天晚些时候的时间——两者都不符合游轮港口的日期/时间。顺便说一句,这次旅行是通过 GetYourGuide 预订的,他们对糟糕的客户服务同样毫无同情心。我不会推荐 Empeeria 或 GetYourGuide 进行未来的旅行,因为它们不可靠且非常不专业。