点评:We booked the tour with my family that was visiting Australia and I really wanted them to see Whitsundays , waited for the right weather, got the booking . However, the boat was very small and old. After we departed they told us there was no toilet on the boat because it was out of order. My question is: why they didn’t tell us before we went to the boat? Immagine someone had to go badly and once on the boat they can’t and there is more than an hour of travel. But to conclude the experience, after 10 min of travel we got back to the port because the boat actually was broken so they apologised of course for ruining our day and plans. You would think, why didn’t they check the boat before let us in ? That’s what I thought but then I understood that it’s just a big scam, yet couldn’t understand the reason if then they would give us the refund, or probably just dumb organisation. However don’t waste your time, money, holidays, plans. Very unprofessional.
翻译:我和家人一起预订了这次旅行,他们当时正在澳大利亚旅游,我真的很想带他们去看看圣灵群岛。我们等了很久,终于等到了合适的天气,也订好了船。然而,船又小又旧。出发后,他们才告诉我们船上没有厕所,因为坏了。我的问题是:为什么上船前不告诉我们?想象一下,如果有人急着上厕所,上了船却没法解决,而且航程还要一个多小时,那该怎么办?更糟糕的是,开了10分钟后,我们就返回了港口,因为船确实坏了。当然,他们也为毁了我们的行程和计划而道歉。你可能会想,为什么他们不检查一下船就让我们上船呢?我当时也是这么想的,但后来我意识到这只是个骗局,但我又想不明白,如果检查了,他们为什么不退款呢?或许只是组织安排太差劲了。总之,千万别浪费你的时间、金钱、假期和计划。非常不专业。