下载App
资质规则
旅行
账户
jorelus
Needs improvement.
Loberias del Sur的点评
点评：We bought the 6 days package. Hotel is nice and comfortable. Dining options very limited if you are vegan. We had problems from the beginning with the transportation. Since we arrived the day before the program started, we were told that pick up was at 5 pm, otherwise we would have to pay $80,000 CLP (almost $80 USD) per person. We agreed to wait until 5. pm. To my surprise there was a van picking customers at 3.15 pm, but since we were not on the list, the driver refused to take us. He didn't bother to check with the hotel and told me that I have to call the reception (terrible customer service). Finally, he took us, after I contacted the sales person.
We informed the hotel we are mostly vegan, do not eat fish, seafood and beef, lamb, etc. Every day we had to make sure my husband had food to eat, because they don't communicate withing departments. The day of the lamb barbecue we were served a dry chicken breast, no seasoning or taste. They didn't have ketchup, BBQ sauce, mayonaise, etc. only soy sauce. Also, nobody informed us that since we bought the package, we were supposed to eat only from the buffet and not from the menu that would be extra. The waiters at the dining room are terrible slow.
The guides at the tours are very good and the servers on the Catamaran are also great. I will reduce the walking on the Aiken park {who cares about the names of the trees).
Finally, for the amount of money you pay, they should have better customer service and dinning options.
We informed the hotel we are mostly vegan, do not eat fish, seafood and beef, lamb, etc. Every day we had to make sure my husband had food to eat, because they don't communicate withing departments. The day of the lamb barbecue we were served a dry chicken breast, no seasoning or taste. They didn't have ketchup, BBQ sauce, mayonaise, etc. only soy sauce. Also, nobody informed us that since we bought the package, we were supposed to eat only from the buffet and not from the menu that would be extra. The waiters at the dining room are terrible slow.
The guides at the tours are very good and the servers on the Catamaran are also great. I will reduce the walking on the Aiken park {who cares about the names of the trees).
Finally, for the amount of money you pay, they should have better customer service and dinning options.
翻译：我们购买了6天的套餐。酒店不错，也很舒适。但如果您是素食主义者，餐饮选择非常有限。从一开始，我们的交通就出了问题。由于我们提前一天到达，酒店告知我们接送时间是下午5点，否则每人需支付80,000智利比索（约合80美元）。我们同意等到下午5点。令我惊讶的是，下午3点15分就有一辆面包车在接客，但由于我们不在名单上，司机拒绝载我们。他甚至没有联系酒店，就让我打电话给前台（服务态度极差）。最后，在我联系了销售人员之后，他才载了我们。
我们告知酒店我们主要吃素，不吃鱼、海鲜、牛肉、羊肉等等。由于酒店各部门之间沟通不畅，我们每天都得确保我丈夫有饭吃。在烤羊肉那天，我们吃到的却是干巴巴的鸡胸肉，没有任何调味料。他们没有番茄酱、烧烤酱、蛋黄酱等等，只有酱油。而且，没人告诉我们，因为我们买的是套餐，所以只能吃自助餐，不能点单，单点需要额外付费。餐厅的服务员动作很慢。
旅行团的导游很棒，双体船上的服务员也很好。我会减少在艾肯公园的步行（谁会在意树的名字呢）。
总之，考虑到价格，他们应该提供更好的客户服务和餐饮选择。
我们告知酒店我们主要吃素，不吃鱼、海鲜、牛肉、羊肉等等。由于酒店各部门之间沟通不畅，我们每天都得确保我丈夫有饭吃。在烤羊肉那天，我们吃到的却是干巴巴的鸡胸肉，没有任何调味料。他们没有番茄酱、烧烤酱、蛋黄酱等等，只有酱油。而且，没人告诉我们，因为我们买的是套餐，所以只能吃自助餐，不能点单，单点需要额外付费。餐厅的服务员动作很慢。
旅行团的导游很棒，双体船上的服务员也很好。我会减少在艾肯公园的步行（谁会在意树的名字呢）。
总之，考虑到价格，他们应该提供更好的客户服务和餐饮选择。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
