点评:we booked a 8 day tour around Sri Lanka febr, 2024 by Cham from Aliya tours a half year before we came to Sri Lanka.
after we paid everything in Dec. 2023 , Cham was suddenly busy and it cost us a lot of time to get awnsers about the tour.
in Sri Lanka we get a good driver but at the first hotel we arrived , cham changed this last minute and he booked an other hotel for 2 nights somewhere else in the middle of nowhere and it was dirty., because we thougt okay a mistake can be , but then the next hotel and the rest of the tour hotels were not booked by aliya tours or not paid so it took a long time every day to get contact with Cham about the hotels and payments.
we visit halfway the tour to the company in Kandy to complain , and Chams sister also from Aliya tours was very helping so we thougt and se secure us when something did go wrong we had to call her so she could help us, so we did call her but suddenly she was abroad the country so she could NOT help us,
A bad experience with this company wich you could not trust and no service when you need them.
we were verry lucky with our driver who was hired for the first time by Aliya tours and feel so sorry for us , that het stayed and make the best of it, he also wil not again work together with them.
go to this beautyfull country but please DO NOT BOOK WITH ALIYA TOURS !!!!
(btw Cham wrote a revieuw by himself here on tripadvisor under his own name !)
翻译:我们在来斯里兰卡半年前,在 Aliya Tours 预订了 2024 年 2 月 Cham 的斯里兰卡 8 日游。
2023 年 12 月我们付清所有费用后,Cham 突然变得很忙,我们花了很多时间才得到有关这次旅行的信息。
在斯里兰卡,我们有一个很好的司机,但在我们到达的第一家酒店,查姆在最后一刻改变了这一点,他在偏僻的地方订了另一家酒店住了两晚,而且很脏。因为我们认为没关系,一个错误可以是的,但是接下来的酒店和其余的旅游酒店都没有被aliyatours预订或者没有付款,所以每天都要花很长时间才能与Cham联系有关酒店和付款的事宜。
我们在旅行中途去了康提的公司抱怨,同样来自阿利亚旅游的查姆斯姐姐非常乐于助人,所以当出现问题时,我们认为并确保我们的安全,我们不得不打电话给她,以便她可以帮助我们,所以我们确实打电话给她她但突然她出国了,所以她无法帮助我们,
这家公司的经历很糟糕,你无法信任,当你需要他们时也没有服务。
我们很幸运,我们的司机是阿利亚旅游公司第一次雇用的,我们为我们感到非常遗憾,他留下来并充分利用了这一点,他也不会再与他们合作。
去这个美丽的国家,但请不要通过 ALIYA TOURS 预订!!!!
(顺便说一句,Cham 在 tripadvisor 上以自己的名义写了一篇评论!)