点评:We got rescheduled twice due to swells, but he then wouldn't answer any emails or calls and refused to refund us when the third date we got didn't fit our schedule (website says they will refund but he wouldn't). Industry practise and an MOU with Cook Island Tourism (which most safe operators follow) state best practise is 1:4 or 1:2 with kids, but this operator had 24+ people (including kids) on one of his tours and we counted only 4 lifeguards. Everyone we spoke to about a refund gave us assurances the matter would be resolved but we left the island $360 out of pocket and didn't see turtles. Wish we'd known about all the controversy between the different turtle tour operators and how it all works out there before we went. It's beautiful but our experience with this particular turtle tour operator really soured the holiday for us.
翻译:由于海浪原因,我们的行程被改期了两次,但他之后既不回复邮件也不接电话,而且当第三次改期后的日期不符合我们的时间安排时,他拒绝退款(网站上说会退款,但他却不肯)。行业惯例以及与库克群岛旅游局签署的谅解备忘录(大多数安全的运营商都遵循这一惯例)都规定,带孩子参加的游客最好是1:4或1:2的比例,但这家运营商的其中一个行程竟然有24人以上(包括孩子),而我们只数到了4名救生员。我们联系过的所有关于退款的人都向我们保证会解决这个问题,但我们最终还是白白损失了360美元,而且也没看到海龟。真希望我们在去之前就知道不同海龟旅游运营商之间的种种争议以及那里的运作方式。那里风景很美,但我们与这家海龟旅游运营商的糟糕经历真的毁了我们的假期。