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Disappointment of any Clarification on Cancellation
GoTravel Calabria的点评
点评：We booked private transfers through this company for our family holiday in Calabria, having used them previously and been satisfied with their service. A €350 deposit was paid to secure our booking.
Unfortunately, our granddaughter suffered a serious foot injury and was medically unable to travel. More than four weeks before our scheduled trip, we contacted the company, explained the situation and saying we could provided supporting documentation if needed.
Of the €350 deposit paid, only €140 was refunded. We were advised that €200 would be retained, and a further €10 was deducted for transfer fees. This was particularly disappointing as we had also incurred transfer fees when sending the original deposit.
Our main concern was that at no stage during the quote, booking or email correspondence were we provided with a cancellation policy or advised that such significant cancellation fees could apply. We believe these terms should be clearly disclosed before a deposit is paid.
After receiving the refund, I sent another email expressing my disappointment and asking for clarification, but received no response.
While our previous experience with this company was positive, the way this cancellation and refund were handled left us disappointed. We would encourage future customers to obtain written confirmation of cancellation and refund policies before making any payment.
Unfortunately, our granddaughter suffered a serious foot injury and was medically unable to travel. More than four weeks before our scheduled trip, we contacted the company, explained the situation and saying we could provided supporting documentation if needed.
Of the €350 deposit paid, only €140 was refunded. We were advised that €200 would be retained, and a further €10 was deducted for transfer fees. This was particularly disappointing as we had also incurred transfer fees when sending the original deposit.
Our main concern was that at no stage during the quote, booking or email correspondence were we provided with a cancellation policy or advised that such significant cancellation fees could apply. We believe these terms should be clearly disclosed before a deposit is paid.
After receiving the refund, I sent another email expressing my disappointment and asking for clarification, but received no response.
While our previous experience with this company was positive, the way this cancellation and refund were handled left us disappointed. We would encourage future customers to obtain written confirmation of cancellation and refund policies before making any payment.
翻译：我们之前使用过这家公司的服务，对他们的服务很满意，所以通过他们预订了卡拉布里亚家庭度假的私人接送服务。我们支付了350欧元的定金以确保预订。
不幸的是，我们的孙女脚部严重受伤，无法出行。在预定出发日期前四个多星期，我们联系了该公司，说明了情况，并表示如有需要可以提供相关证明文件。
我们支付的350欧元定金中，只退还了140欧元。对方告知我们，200欧元将被保留，另外10欧元将被扣除作为接送费。这尤其令人失望，因为我们在支付定金时也支付了接送费。
我们最不满的是，在报价、预订或电子邮件沟通的任何阶段，都没有人告知我们取消政策，也没有人告知我们可能会收取如此高额的取消费用。我们认为这些条款应该在支付定金之前就明确告知。
收到退款后，我又发了一封邮件表达我的不满并要求解释，但没有收到任何回复。
虽然我们之前与这家公司的合作体验良好，但此次取消订单和退款的处理方式令我们感到失望。我们建议未来的客户在付款前务必索取取消订单和退款政策的书面确认。
不幸的是，我们的孙女脚部严重受伤，无法出行。在预定出发日期前四个多星期，我们联系了该公司，说明了情况，并表示如有需要可以提供相关证明文件。
我们支付的350欧元定金中，只退还了140欧元。对方告知我们，200欧元将被保留，另外10欧元将被扣除作为接送费。这尤其令人失望，因为我们在支付定金时也支付了接送费。
我们最不满的是，在报价、预订或电子邮件沟通的任何阶段，都没有人告知我们取消政策，也没有人告知我们可能会收取如此高额的取消费用。我们认为这些条款应该在支付定金之前就明确告知。
收到退款后，我又发了一封邮件表达我的不满并要求解释，但没有收到任何回复。
虽然我们之前与这家公司的合作体验良好，但此次取消订单和退款的处理方式令我们感到失望。我们建议未来的客户在付款前务必索取取消订单和退款政策的书面确认。
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