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Ruck Sack Tours的点评
点评：I had a highly disappointing experience with this travel agency due to their unprofessionalism, lack of coordination, and complete disregard for customer satisfaction. Gaurav and Vikas are cheaters, and they just work to extort money from customers.
Despite being provided with a detailed itinerary, they failed to adhere to it, leaving us frustrated and financially burdened. Further, I had explicitly informed them in advance that before my flight, I would need transportation for lunch. Their itinerary also stated that missed sightseeing locations would be covered. However, instead of arranging transportation as promised, they only booked a direct airport drop. The driver kept calling and insisting that he would take me directly to the airport while asking for itinerary details, which should have been provided to him by the agency, not me.
The hotel provided in Rishikesh was on the outskirts instead of Tapovan, which was highly inconvenient. Moreover, no extra beds or blankets were provided, even though we specifically requested them. One of my friends fell sick with a fever in Mussoorie, and despite multiple requests, the hotel still refused to provide an extra blanket.
Overall, this trip was a nightmare. The agency failed to meet its commitments, did not respond to our concerns properly, and provided terrible service while overcharging us. I strongly advise against booking with them unless you want to face unnecessary stress, frustration, and unexpected expenses. This agency has no regard for customer satisfaction, and I would never recommend them to anyone. If you value your time, money, and peace of mind, stay away!
Despite being provided with a detailed itinerary, they failed to adhere to it, leaving us frustrated and financially burdened. Further, I had explicitly informed them in advance that before my flight, I would need transportation for lunch. Their itinerary also stated that missed sightseeing locations would be covered. However, instead of arranging transportation as promised, they only booked a direct airport drop. The driver kept calling and insisting that he would take me directly to the airport while asking for itinerary details, which should have been provided to him by the agency, not me.
The hotel provided in Rishikesh was on the outskirts instead of Tapovan, which was highly inconvenient. Moreover, no extra beds or blankets were provided, even though we specifically requested them. One of my friends fell sick with a fever in Mussoorie, and despite multiple requests, the hotel still refused to provide an extra blanket.
Overall, this trip was a nightmare. The agency failed to meet its commitments, did not respond to our concerns properly, and provided terrible service while overcharging us. I strongly advise against booking with them unless you want to face unnecessary stress, frustration, and unexpected expenses. This agency has no regard for customer satisfaction, and I would never recommend them to anyone. If you value your time, money, and peace of mind, stay away!
翻译：这家旅行社的服务让我非常失望，他们不专业，缺乏协调，完全不顾客户满意度。Gaurav 和 Vikas 是骗子，他们就是想敲诈顾客。
尽管他们提供了详细的行程，却没有严格执行，让我们既沮丧又经济负担沉重。此外，我之前明确告知他们，航班起飞前我需要交通工具去吃午餐。行程单上还写明，错过的景点会补上。然而，他们没有按照承诺安排交通工具，而是只预订了机场直达服务。司机不停地打电话，坚持说会直接送我去机场，并询问行程细节，而这些细节应该由旅行社而不是我来提供。
我们安排的瑞诗凯诗酒店在郊区，而不是 Tapovan，非常不方便。此外，即使我们明确要求，他们也没有提供加床或毯子。我的一个朋友在穆索里发烧了，尽管我多次要求，酒店仍然拒绝提供额外的毯子。
总而言之，这次旅行简直是一场噩梦。这家旅行社没有兑现承诺，没有妥善处理我们的问题，服务糟糕，还多收了我们钱。我强烈建议不要通过他们预订，除非你想承受不必要的压力、沮丧和意外的开支。这家旅行社根本不重视客户满意度，我永远不会推荐他们给任何人。如果你珍惜自己的时间、金钱和内心的平静，那就远离他们吧！
尽管他们提供了详细的行程，却没有严格执行，让我们既沮丧又经济负担沉重。此外，我之前明确告知他们，航班起飞前我需要交通工具去吃午餐。行程单上还写明，错过的景点会补上。然而，他们没有按照承诺安排交通工具，而是只预订了机场直达服务。司机不停地打电话，坚持说会直接送我去机场，并询问行程细节，而这些细节应该由旅行社而不是我来提供。
我们安排的瑞诗凯诗酒店在郊区，而不是 Tapovan，非常不方便。此外，即使我们明确要求，他们也没有提供加床或毯子。我的一个朋友在穆索里发烧了，尽管我多次要求，酒店仍然拒绝提供额外的毯子。
总而言之，这次旅行简直是一场噩梦。这家旅行社没有兑现承诺，没有妥善处理我们的问题，服务糟糕，还多收了我们钱。我强烈建议不要通过他们预订，除非你想承受不必要的压力、沮丧和意外的开支。这家旅行社根本不重视客户满意度，我永远不会推荐他们给任何人。如果你珍惜自己的时间、金钱和内心的平静，那就远离他们吧！
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