点评:I'm really sorry to hear about the challenges you faced with your Escape Campervan rental. Here's a revised version of your feedback that you can consider sharing:
"Unfortunately, our experience with the Big Sur van from Escape Campervan was far from satisfactory. We rented the vehicle for 38 days this summer at a cost of approximately $5,500, along with an extra $400 for mileage overages. We also opted for full coverage as we are 21 years old. We found the overall cost to be excessive, especially considering the issues we encountered during our trip.
Our troubles began on the first evening when our stove caught fire and melted. Dealing with a leaking gas-propelled stove with the potential for an explosion was a frightening and unpleasant experience. We had to spend an entire day without a stove and dedicate two hours to drive and purchase a replacement.
The sink in the van had been leaking since the beginning of our journey and eventually broke down in Yellowstone. We were told to get it fixed in San Francisco, even though our travel plans did not take us there for the next five days. This resulted in five days without a functioning sink.
In Yosemite, the van's battery died, forcing us to seek assistance from a police officer. After the vehicle was restarted, the roadside assistance representative instructed us not to turn off the van and drive 101 miles and 2.5 hours out of the park to have the battery replaced. This ordeal consumed an entire day and added 202 miles to our journey.
Additionally, the windshield wipers were broken and emitted a loud, grinding noise, making our five-hour drive in the rain extremely uncomfortable.
Our disappointment extended to other aspects of the rental as well. We were provided with only one set of cutlery per person, one sponge for a 38-day rental, one plate per person, and one blanket for two people. We were even asked for extra money for an additional blanket after paying $5,500 for the van. The washbasin had a manual pump, and we encountered inconsistencies among the roadside assistance personnel. Furthermore, there was no tube provided to facilitate water disposal at dumping stations, and there were no facilities for phone charging or secure phone storage while driving, which we suspected might also incur additional charges.
In comparison to other options, the price of this rental seemed exorbitant. Renting a VW or Mercedes campervan, which are purpose-built and fully equipped, would have likely been more cost-effective. The Big Sur van and similar options from Escape Campervan, which are transformed transport vehicles, did not meet our expectations, especially considering the premium price. As a reference, Escape Campervans sells the Big Sur for $85,000, which is 20% more expensive than a brand-new, fully factory-equipped VW California 6.1 campervan.
To summarize, we lost two days addressing issues with the campervan, drove over 300 miles (resulting in a $100 gas expense) to fix these problems, and were deeply disappointed by the overall quality of the vehicle. Our refund of only 300 miles (equivalent to $100) does not adequately compensate for the time, effort, and stress we endured, including five days without a sink and an entire day lost in Yosemite due to the battery issue. We believe this situation reflects poor management and customer service.
In our opinion, you can likely find better alternatives for a similar price or even at a lower cost."
翻译:得知您在租赁 Escape 露营车时遇到的挑战,我感到非常遗憾。以下是您的反馈的修订版本,您可以考虑分享:
“不幸的是,我们对 Escape Campervan 的 Big Sur 面包车的体验远不能令人满意。今年夏天,我们以大约 5,500 美元的价格租用了这辆车 38 天,另外还要额外支付 400 美元的里程超额费用。我们还选择了全额承保,因为我们今年21岁。我们发现总体成本过高,特别是考虑到我们在旅行中遇到的问题。
我们的麻烦从第一天晚上开始,当时我们的炉子着火并融化了。处理可能发生爆炸的泄漏燃气炉是一次可怕且不愉快的经历。我们不得不在没有炉子的情况下度过一整天,并花两个小时开车并购买替代品。
从我们的旅程一开始,货车里的水槽就一直漏水,最终在黄石公园坏了。我们被告知要在旧金山修好它,尽管我们的旅行计划在接下来的五天内没有带我们去那里。这导致水槽连续五天无法正常工作。
在优胜美地,货车电池没电了,迫使我们向警察寻求帮助。车辆重新启动后,路边援助代表指示我们不要关闭车辆,并行驶了101英里2.5小时离开公园去更换电池。这次考验耗费了一整天的时间,使我们的旅程增加了 202 英里。
此外,挡风玻璃雨刮器坏了,发出很大的摩擦声,让我们在雨中行驶了五个小时,非常不舒服。
我们的失望也延伸到了租赁的其他方面。我们只为每人提供了一套餐具、一块可供38天租赁的海绵、每人一个盘子和两人一条毯子。在支付了 5,500 美元的货车费用后,我们甚至被要求额外支付一条毯子。洗脸盆有手动泵,我们遇到了路边援助人员不一致的情况。此外,倾倒站没有提供方便水处理的管道,也没有开车时手机充电或安全存放手机的设施,我们怀疑这也可能会产生额外费用。
与其他选择相比,这种租金的价格似乎过高。租用专门制造且装备齐全的大众或梅赛德斯露营车可能会更具成本效益。 Big Sur 面包车和 Escape Campervan 的类似选择(经过改造的运输车辆)没有达到我们的预期,特别是考虑到溢价。作为参考,Escape Campervans 的 Big Sur 售价为 85,000 美元,比全新的、工厂配备齐全的 VW California 6.1 露营车贵 20%。
总而言之,我们花了两天时间来解决露营车的问题,开了 300 多英里(导致 100 美元的汽油费用)来解决这些问题,并对车辆的整体质量深感失望。我们仅获得 300 英里(相当于 100 美元)的退款,并不足以补偿我们所承受的时间、精力和压力,包括五天没有使用水槽以及由于电池问题而在优胜美地损失了一整天。我们认为这种情况反映出管理和客户服务不善。
我们认为,您可能会以相似的价格甚至更低的成本找到更好的替代品。”