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Beware of Flying With Jet Blue
Bluewater Jet Boat Tours的点评
点评：We flew Jet Blue to Costa Rica in November. The flight was good. The plane was nice. The problem came on our return flight. The airport in San Juan was socked in with fog. Our flight was delayed a number of times. At 2 am. they announced the flight had been cancelled. We were given no vouchers for food or accommodations. My 80 year old husband and I slept on the floor - assuming we would get out early the next day. The next day the weather was perfect - but there was no flight scheduled. It was finally scheduled for the evening - when, once again, the airport was fogged in. This time, when Jet Blue cancelled our flight, they made us leave the airport with our bags and told us to reschedule a flight on our own! We spoke no Spanish and had no place to stay. Luckily, we met an amazing woman who was on our cancelled flight. She spoke Spanish and offered to help us. She scheduled our flight for the following day. Without her help, I don't know what we would have done! Here's the clunker! Jet Blue told us the second flight was also cancelled due to weather, but what we learned is that the pilot had already flown his required number of hours, by law, so was not allowed to fly the next day as he needed to rest. By saying that the cancellation was due to weather, Jet Blue was not responsible to find us hotel accommodations or food. They did nothing to help us get home! To add insult to injury, they charged us for our seats on the flight home ! Beware of flying with Jet Blue!
翻译：11 月，我们乘坐捷蓝航空飞往哥斯达黎加。飞行很顺利，飞机也不错。问题出现在回程航班上。圣胡安机场被大雾笼罩。我们的航班延误了好几次。凌晨 2 点，他们宣布航班取消。我们没有得到任何食物或住宿券。我 80 岁的丈夫和我睡在地板上——以为我们第二天会早点出发。第二天天气很好——但没有安排航班。最后安排在晚上——这时，机场又一次被大雾笼罩。这一次，捷蓝航空取消了我们的航班，他们让我们带着行李离开机场，并告诉我们自己重新安排航班！我们不会说西班牙语，也没有地方住。幸运的是，我们遇到了一位很棒的女士，她和我们一起乘坐了取消的航班。她说西班牙语，主动提出帮助我们。她把我们的航班安排在了第二天。没有她的帮助，我不知道我们会怎么做！这就是问题所在！捷蓝航空告诉我们，第二趟航班也因天气原因被取消，但我们了解到，飞行员已经按照法律规定飞行了规定小时数，因此第二天不能飞行，因为他需要休息。捷蓝航空说航班取消是因为天气原因，因此不负责为我们安排酒店住宿或食物。他们没有采取任何措施帮助我们回家！更糟糕的是，他们还向我们收取了回家航班的座位费！乘坐捷蓝航空的航班时要小心！
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