点评:My sons birthday was ruined because of this absolute shower of a company. We were a party/family of four and I booked an afternoons paint balling as a gift on my 14 year olds birthday, he was so excited with it being his first experience of this activity.
We arrived 30 minutes earlier than our time slot as the confirmation email stipulated only to find an empty car park and confused site manager Jamie, who stated that there was no paint balling happening that day as the minimum number of people required for a session was 10. I showed him my booking confirmation and after phoning his manager he confirmed that the online booking system was shocking as it shouldn’t have let me book only four people. Little consolation to my son right now though!
Jamie phoned his manager who reiterated the whole sorry story again, plus he gave me the owners email and phone number to contact to voice my disappointment and sons upset.
I emailed the owner that evening and was refunded the cost of the session after a few days but nothing more, no offer of any discount on a future session to compensate for ruining my sons birthday.. but even worse was there was no acknowledgement of my email or an apology. What dreadful customer service, and being a business owner myself, I am disgusted by the way that this massive error has been pushed to one side and not dealt with in the correct manner.
If I could review minus stars if I could. Avoid this lot, there are other much more reputable paint balling companies in the Devon area.
翻译:我儿子的生日就因为这家公司的彻底失败而毁了。我们是一个四口之家,我预订了下午的彩弹射击作为我 14 岁生日的礼物,他非常兴奋,因为这是他第一次体验这项活动。
我们比预定时间早了 30 分钟到达,因为确认电子邮件中规定,结果却发现一个空停车场,现场经理杰米 (Jamie) 很困惑,他说那天没有发生彩弹射击,因为每次会议所需的最低人数是 10 人我向他展示了我的预订确认信息,在给他的经理打电话后,他确认在线预订系统令人震惊,因为它不应该让我只预订四个人。不过现在对我儿子来说没什么安慰!
杰米给他的经理打电话,经理再次重申了整个令人遗憾的故事,而且他给了我业主的电子邮件和电话号码,以便联系以表达我的失望和儿子的不安。
那天晚上我给店主发了电子邮件,几天后就退还了会议费用,但仅此而已,没有为未来的会议提供任何折扣以补偿毁掉我儿子的生日。但更糟糕的是,没有人承认我的生日。电子邮件或道歉。多么糟糕的客户服务,作为一名企业主,我对这种巨大的错误被推到一边而没有以正确的方式处理感到厌恶。
如果可以的话,如果我可以评论减星的话。避开这个地段,德文郡地区还有其他更有信誉的油漆球公司。