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Moraira Boats Adventures的点评
点评：Our experience started off quite disappointing.
We experienced a problem with the payment link during the booking process. Unfortunately, by the time we received a response, the boat was no longer available. As all previous messages had been answered within minutes, we had no reason to expect that this time we would have to wait several hours.Because of that delay, we had to make other arrangements and rent another boat.
What frustrated us most was not the technical issue itself, but the initial lack of acknowledgement and empathy. As customers, we simply followed the booking process and communication channel provided by the company, so it felt unfair that part of the responsibility seemed to be placed on us.
After exchanging several messages, the company did apologise and genuinely tried to find a solution. Unfortunately, by then it was too late, as we had already made other arrangements.
I appreciate that they eventually took the time to listen and apologise, which is why I have updated this review. My hope is simply that, in similar situations, customers receive a faster response, a little more empathy, and an earlier acknowledgement when something goes wrong. That would have made a significant difference to our experience.
We experienced a problem with the payment link during the booking process. Unfortunately, by the time we received a response, the boat was no longer available. As all previous messages had been answered within minutes, we had no reason to expect that this time we would have to wait several hours.Because of that delay, we had to make other arrangements and rent another boat.
What frustrated us most was not the technical issue itself, but the initial lack of acknowledgement and empathy. As customers, we simply followed the booking process and communication channel provided by the company, so it felt unfair that part of the responsibility seemed to be placed on us.
After exchanging several messages, the company did apologise and genuinely tried to find a solution. Unfortunately, by then it was too late, as we had already made other arrangements.
I appreciate that they eventually took the time to listen and apologise, which is why I have updated this review. My hope is simply that, in similar situations, customers receive a faster response, a little more empathy, and an earlier acknowledgement when something goes wrong. That would have made a significant difference to our experience.
翻译：我们的体验一开始相当令人失望。
在预订过程中，我们遇到了支付链接的问题。遗憾的是，当我们收到回复时，那艘船已经不再可供预订了。由于此前的所有消息都在几分钟内得到了回复，我们完全没有料到这次需要等待数小时。正因如此，我们不得不另作安排并租用另一艘船。
最让我们沮丧的并非技术问题本身。问题在于最初公司完全没有予以回应，也缺乏共情。作为顾客，我们严格遵循了公司提供的预订流程及沟通渠道，因此当责任似乎有一部分要由我们来承担时，我们觉得这很不公平。
在互相交换了几条消息后，公司终于道歉了，也真心试图寻找解决办法。可惜为时已晚，因为我们早已安排了其他行程。
我很感激他们最终愿意花时间倾听并道歉。正因如此，我更新了这条评价。我只希望，在类似情况下，当出现问题时能有顾客得到更迅速的回应、多一点同理心关怀，以及更早的确认通知。那样的话，我们的体验将会大不相同。
在预订过程中，我们遇到了支付链接的问题。遗憾的是，当我们收到回复时，那艘船已经不再可供预订了。由于此前的所有消息都在几分钟内得到了回复，我们完全没有料到这次需要等待数小时。正因如此，我们不得不另作安排并租用另一艘船。
最让我们沮丧的并非技术问题本身。问题在于最初公司完全没有予以回应，也缺乏共情。作为顾客，我们严格遵循了公司提供的预订流程及沟通渠道，因此当责任似乎有一部分要由我们来承担时，我们觉得这很不公平。
在互相交换了几条消息后，公司终于道歉了，也真心试图寻找解决办法。可惜为时已晚，因为我们早已安排了其他行程。
我很感激他们最终愿意花时间倾听并道歉。正因如此，我更新了这条评价。我只希望，在类似情况下，当出现问题时能有顾客得到更迅速的回应、多一点同理心关怀，以及更早的确认通知。那样的话，我们的体验将会大不相同。
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