点评:My husband, Stuart and daughter Sienna and I rode here on December 2 and were involved in an accident. My horse threw me off after the guide put a nose bag on him to stop him eating the lupins which infuriated him. He threw me off which scared the other horses and made them bolt. My daughter was thrown off her horse too and another teenaged girl was also bucked off / spraining her ankle. The guide was unable to control her horse or the others / she lacked experience, leadership and communication skills. She didn’t come back to see if I was alright but simply rode off.
I emailed them twice but received no apology or an offer of compensation and I wrote a longer review here which seems to have been removed.
The staff’s lack of professionalism or knowledge of first aid was staggering. One staff member confessed these incidents happen fortnightly.
Please don’t delete this review again or I will make a formal complaint to TripAdvisor
翻译:12月2日,我和丈夫斯图尔特以及女儿西耶娜一起骑马,结果发生了一起意外。我的马因为向导给它套上鼻套防止它吃羽扇豆而变得暴躁,结果被甩了下来。我的马把我甩下来,吓坏了其他马,它们都受惊狂奔。我的女儿也被甩了下来,另一个十几岁的女孩也被甩了下来,扭伤了脚踝。向导根本控制不住她的马,也控制不了其他马,她缺乏经验、领导能力和沟通技巧。她没有回来查看我的情况,而是直接骑马离开了。
我给他们发了两封邮件,但没有收到任何道歉或赔偿。我在这里写了一篇更长的评论,但似乎被删除了。
工作人员缺乏专业精神和急救知识,令人震惊。一名工作人员承认,这类事故每两周就会发生一次。
请不要再次删除这条评论,否则我将向TripAdvisor正式投诉。