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Garryramp
Don't shop here! Once they get your cash they don't care,
Fosse Park的点评
点评：I visited sports direct for a pair of trainers. As I have special in souls it can be awkward finding trainers to fit. I spent quite some time here trying on many different makes and designs until I found perhaps the only pair I thought may fit. After speaking to the staff member about my custom in souls I asked once I get them home and try them, if they not suitable can I return them for a refund and was told yes. I went to the till to pay and was simply confirmed the size of shoe in the box and how much, so I paid cash and left. After trying my custom in souls I found they didn't leave enough room for my toys thus they were unsuitable. I visited the shop today (24 hours after purchase) and was told I can't get a refund etc as its against company policy and has been done 1981. (and how would I know that?) I explained that the store doesn't have anything suitable as I'd tried on loads the day before, so now need my refund to go elsewhere to find something that will fit. The manager agon pointed out is against company policy to refund and said I should have known this. ??? Apparently this information is located near each till, but it's so dam small you done see the notice let alone the wording. I did mention in dyslexic (which I am diagnosed professionally) and said had I known about this information I'd have asked someone to read it to me. The manager then asked, did I disclose that in dyslexic and have special requirements for footwear... I said why would I disclose my medical history to buy some trainers? He then continued to fob me off and try to get rid of me with a customer services email address, at which point I have to admit I was quite upset at spending £70+ and being told tough luck were not helping you. So if you plan on doing at any shorts direct, you can't return items for a refund regardless of what their staff tell you, and your expected to know all of their policy details before you buy. Sorry but I've never had such bad customer service or should I say dis service from any store. There quick enough to take your money, but not interested in helping you after. Seriously, I will never shop here again! Shame I can't give minus 5 stars. (note, I use speech to text to write this review)
翻译：我去Sports Direct想买一双运动鞋。由于我的脚型比较特殊，很难找到合脚的鞋子。我在店里花了不少时间试穿各种品牌和款式的运动鞋，最后才找到也许唯一能穿得下的那一双。在向店员说明了我特殊的脚型后，我问道：如果我买回家试穿后发现不合脚，是否可以退货并退款？店员回答说是可以的。我去收银台付款，店员只是确认了盒子里的鞋码以及价格，于是我付了现金便离开了。后来当我试着穿上那双鞋时，发现里面没有足够的空间容纳我的玩具，因此这双鞋并不适合我。今天（购买后24小时），我又去了那家店，却被告知无法退款，因为这违反公司政策，而这项规定自1981年起就一直执行。（可我怎么可能会知道这一点呢？）我解释说，店里根本没有适合我的鞋子，因为前一天我已经试过了很多双。所以现在我需要退款，好去别的地方买一件合身的衣服。那位经理坚称退款违反公司政策，还说我本应该知道这一点。??? 据说这类信息就贴在每个收银台附近，但字体实在太小了，根本看不清，更别说读懂上面的内容了。我确实提到过自己有阅读障碍（这一点有专业诊断证明），还说如果我事先知道有这些信息，一定会请人念给我听的。随后那位经理问道……我有没有提到自己有阅读障碍，而且对鞋类有特殊需求呢……我说过，为了买双运动鞋，我干嘛要透露自己的病史呢？之后他依旧敷衍我，试图用一个客服邮箱来打发我。此时我不得不承认，自己既花了70多英镑，又被对方以“运气不好，我们也无能为力”为由拒绝退款，心里着实很沮丧。所以，如果你打算在Shorts Direct购物，无论店员怎么说，都绝对无法退货并获得退款。购买之前，你还必须了解他们所有的政策细节。很遗憾，我从未遇到过哪家商店的服务如此糟糕——或者更确切地说，根本不提供服务。他们收钱倒是很迅速，但之后就完全不想帮你了。说真的，我再也不会光顾这里了！可惜我无法给负5星。（注：这篇评论是我用语音转文字功能输入的。）
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