点评:My friend and i arrived here yesterday for a booking i made over a month ago . On arriving at the venue there was no staff around to meet/greet us. A cleaner eventually turned up and told us to wait in a specific area as someone should be along shortly. A staff member arrived and asked us for booking detail . She struggled to find them on her system. She asked us to wait outside to allow her to explore this matter. She then came into the pod in which we were waiting and advised us that there was no booking in my name. I brought up my email correspondence as well as my deposit on pay pal account . I also mentioned that i had called to enquire about GF options as i have coeliac disease. The staff member was somewhat apologetic and stated there was no scope for us to get the spa experience we had booked for in as it wasn't on their system. Having both of us taken a day off work to go to this spa for my friends birthday , we were both extremely disappointed. I honestly do not know what type of business this place is offering but I will never be back .
翻译:我和朋友昨天来到这里,体验我一个月前预订的服务。到达后,发现没有工作人员接待我们。一位清洁工最终出现,告诉我们在指定区域等候,说很快就会有人过来。一位工作人员过来后询问我们的预订信息,但她费了好大劲才在系统里找到。她让我们在外面等候,以便她查一下。之后,她走进我们等候的隔间,告诉我们系统里没有我的预订记录。我出示了我的邮件往来记录以及PayPal账户上的订金信息。我还提到,我之前打电话咨询过无麸质选项,因为我患有乳糜泻。这位工作人员有些歉意,说由于系统里没有我们的预订信息,所以无法提供我们预订的SPA体验。我们俩都特意请了一天假来这家SPA为朋友庆祝生日,结果却非常失望。我真的不知道这家店到底在经营什么,反正我以后绝对不会再来了。