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Very disappointing experience – poor vessel condition and inadequate customer service
Cata Sailing的点评
点评：I have been chartering sailing yachts and catamarans for more than 30 years, with many different charter companies, and unfortunately my experience with Cata Sailing was by far one of the most disappointing.
I chartered a Voyage catamaran from 8–14 August and acted as skipper during the entire charter.
From the very beginning, there were several issues with the vessel. The kitchen and cupboards were not properly cleaned, there were problems with a pump and with the equipment used to lift the tender, and, most importantly, both fuel tanks were handed over without being full. The following morning, we also discovered that neither of the fuel gauges was working, meaning that we had no reliable way of knowing how much fuel was actually in the tanks.
During the charter, we experienced further technical problems. The shower drains in both bathrooms on the starboard side repeatedly failed, with the drainage pumps not functioning properly. I contacted the charter company's technical staff and followed their instructions, but the problem was never properly resolved during our stay.
The ropes were also heavily salted, stiff and difficult to operate through the blocks and rope clutches. I reported these issues to the charter company.
Unfortunately, the most disappointing part came at the end of the charter.
One of the guests accidentally damaged a bathroom window during the week. I immediately informed Cata Sailing and explained that, according to the information I had obtained, only the plastic component needed to be replaced and that a replacement could be manufactured locally for approximately EUR 70–100.
I also made it clear that the guest responsible was prepared to pay for the damage.
At the final handover, I raised all the technical problems we had experienced and suggested that, given the overall circumstances, the charter company should consider a small gesture of goodwill.
Instead, I was informed that the cost of the window would be EUR 615. At that point, the staff were no longer willing to seriously discuss the other technical problems, particularly the unresolved bathroom drainage issues.
After I objected to the amount and requested an explanation, the charter company ultimately deducted EUR 540 from my deposit.
The EUR 75 difference was not a discount on the window itself. It represented the cost of the fuel we had been required to purchase on the first morning because both fuel tanks had not been handed over full.
Despite my objections and requests for a proper explanation, the remaining amount was deducted from my deposit.
What I found particularly disappointing was not the fact that damage had occurred – accidents happen and I fully accept responsibility where appropriate. My concern is the lack of transparency, communication and willingness to consider the circumstances as a whole.
I have photographs, videos and written correspondence documenting the technical problems and my communication with the charter company's staff.
After more than three decades of chartering different vessels, I have always believed that a professional charter company should treat its customers fairly and transparently, particularly when technical problems are reported promptly and the customer cooperates with the charter company's staff.
Unfortunately, this was not my experience with Cata Sailing.
Based on my experience, I cannot recommend Cata Sailing and would strongly advise future charterers to carefully inspect and document the condition of the vessel before accepting the handover.
I chartered a Voyage catamaran from 8–14 August and acted as skipper during the entire charter.
From the very beginning, there were several issues with the vessel. The kitchen and cupboards were not properly cleaned, there were problems with a pump and with the equipment used to lift the tender, and, most importantly, both fuel tanks were handed over without being full. The following morning, we also discovered that neither of the fuel gauges was working, meaning that we had no reliable way of knowing how much fuel was actually in the tanks.
During the charter, we experienced further technical problems. The shower drains in both bathrooms on the starboard side repeatedly failed, with the drainage pumps not functioning properly. I contacted the charter company's technical staff and followed their instructions, but the problem was never properly resolved during our stay.
The ropes were also heavily salted, stiff and difficult to operate through the blocks and rope clutches. I reported these issues to the charter company.
Unfortunately, the most disappointing part came at the end of the charter.
One of the guests accidentally damaged a bathroom window during the week. I immediately informed Cata Sailing and explained that, according to the information I had obtained, only the plastic component needed to be replaced and that a replacement could be manufactured locally for approximately EUR 70–100.
I also made it clear that the guest responsible was prepared to pay for the damage.
At the final handover, I raised all the technical problems we had experienced and suggested that, given the overall circumstances, the charter company should consider a small gesture of goodwill.
Instead, I was informed that the cost of the window would be EUR 615. At that point, the staff were no longer willing to seriously discuss the other technical problems, particularly the unresolved bathroom drainage issues.
After I objected to the amount and requested an explanation, the charter company ultimately deducted EUR 540 from my deposit.
The EUR 75 difference was not a discount on the window itself. It represented the cost of the fuel we had been required to purchase on the first morning because both fuel tanks had not been handed over full.
Despite my objections and requests for a proper explanation, the remaining amount was deducted from my deposit.
What I found particularly disappointing was not the fact that damage had occurred – accidents happen and I fully accept responsibility where appropriate. My concern is the lack of transparency, communication and willingness to consider the circumstances as a whole.
I have photographs, videos and written correspondence documenting the technical problems and my communication with the charter company's staff.
After more than three decades of chartering different vessels, I have always believed that a professional charter company should treat its customers fairly and transparently, particularly when technical problems are reported promptly and the customer cooperates with the charter company's staff.
Unfortunately, this was not my experience with Cata Sailing.
Based on my experience, I cannot recommend Cata Sailing and would strongly advise future charterers to carefully inspect and document the condition of the vessel before accepting the handover.
翻译：30多年来，我一直与多家不同的租船公司合作，租赁帆船和双体船。遗憾的是，这次与Cata Sailing的交涉经历堪称最令人失望的一次。
我在8月8日至14日期间租赁了一艘Voyage牌双体船，并在整个租船期间亲自担任船长。
从一开始，这艘船就存在诸多问题。厨房和储物柜都未得到妥善清洁。泵以及用于提升补给品的设备都出现了问题，而最关键的是，两个燃油箱交付时都并未装满。次日清晨，我们还发现两个燃油量表都无法正常工作，这意味着我们无法确切知晓油箱里究竟还有多少燃油。
在包船期间，我们还遇到了其他技术故障。右舷两侧两个浴室的淋浴排水系统屡次出现故障。排水泵无法正常运转。我联系了租船公司的技术人员并遵照他们的指示操作，但在我们逗留期间问题始终未能得到妥善解决。
绳索上也沾满了大量盐分，变得僵硬不堪，很难通过滑轮和绳索离合器来操控。这些问题我都已向租船公司作了汇报。
遗憾的是，最令人失望的情况出现在租船期快结束时。
那周，有一位客人不慎弄坏了浴室的窗户。我立即通知了Cata Sailing，并说明根据我所掌握的信息，只需更换塑料部件，且该部件可以在当地以约70至100欧元的价格制造出来。
我还明确表示，造成损坏的客人愿意承担相关费用。
在最后的移交环节，我提出了我们遇到的所有技术问题，并考虑到整体情况提出了建议。这家包机公司理应做出一点善意的姿态。
然而，我随后得知更换窗户的费用为615欧元。从那时起，工作人员便不再愿意认真讨论其他技术问题，尤其是尚未解决的浴室排水问题。
在我对这一费用提出异议并要求解释后，包机公司最终从我的保证金中扣除了540欧元。
这75欧元的差额其实并非针对窗户本身的折扣。这笔费用相当于我们在第一天早上被迫购买的燃油费用，因为当时两个油箱都未能装满。
尽管我提出了反对意见并要求得到合理的解释，但剩余金额还是从我的押金中扣除了。
让我尤为失望的并非车辆出现了损坏——意外事故在所难免，在适当情况下我也会承担相应责任。真正令我担忧的是整个过程的缺乏透明度。良好的沟通能力以及从整体角度考量各种情况的能力。
我保存有照片、视频以及书面通信记录，这些资料都记录了所出现的技术问题以及我与包船公司工作人员之间的沟通情况。
在包租过三十多种不同船舶的经历中，我一直坚信：一家专业的包船公司理应公平且透明地对待其客户。尤其是在技术问题能得到及时通报，且客户也能与包船公司的工作人员良好配合的情况下。
遗憾的是，我在与Cata Sailing打交道时并未有如此体验。
基于我的经历，我无法推荐Cata Sailing；我强烈建议今后的租船者在接收船只前，务必仔细检查并记录船只的状况。
我在8月8日至14日期间租赁了一艘Voyage牌双体船，并在整个租船期间亲自担任船长。
从一开始，这艘船就存在诸多问题。厨房和储物柜都未得到妥善清洁。泵以及用于提升补给品的设备都出现了问题，而最关键的是，两个燃油箱交付时都并未装满。次日清晨，我们还发现两个燃油量表都无法正常工作，这意味着我们无法确切知晓油箱里究竟还有多少燃油。
在包船期间，我们还遇到了其他技术故障。右舷两侧两个浴室的淋浴排水系统屡次出现故障。排水泵无法正常运转。我联系了租船公司的技术人员并遵照他们的指示操作，但在我们逗留期间问题始终未能得到妥善解决。
绳索上也沾满了大量盐分，变得僵硬不堪，很难通过滑轮和绳索离合器来操控。这些问题我都已向租船公司作了汇报。
遗憾的是，最令人失望的情况出现在租船期快结束时。
那周，有一位客人不慎弄坏了浴室的窗户。我立即通知了Cata Sailing，并说明根据我所掌握的信息，只需更换塑料部件，且该部件可以在当地以约70至100欧元的价格制造出来。
我还明确表示，造成损坏的客人愿意承担相关费用。
在最后的移交环节，我提出了我们遇到的所有技术问题，并考虑到整体情况提出了建议。这家包机公司理应做出一点善意的姿态。
然而，我随后得知更换窗户的费用为615欧元。从那时起，工作人员便不再愿意认真讨论其他技术问题，尤其是尚未解决的浴室排水问题。
在我对这一费用提出异议并要求解释后，包机公司最终从我的保证金中扣除了540欧元。
这75欧元的差额其实并非针对窗户本身的折扣。这笔费用相当于我们在第一天早上被迫购买的燃油费用，因为当时两个油箱都未能装满。
尽管我提出了反对意见并要求得到合理的解释，但剩余金额还是从我的押金中扣除了。
让我尤为失望的并非车辆出现了损坏——意外事故在所难免，在适当情况下我也会承担相应责任。真正令我担忧的是整个过程的缺乏透明度。良好的沟通能力以及从整体角度考量各种情况的能力。
我保存有照片、视频以及书面通信记录，这些资料都记录了所出现的技术问题以及我与包船公司工作人员之间的沟通情况。
在包租过三十多种不同船舶的经历中，我一直坚信：一家专业的包船公司理应公平且透明地对待其客户。尤其是在技术问题能得到及时通报，且客户也能与包船公司的工作人员良好配合的情况下。
遗憾的是，我在与Cata Sailing打交道时并未有如此体验。
基于我的经历，我无法推荐Cata Sailing；我强烈建议今后的租船者在接收船只前，务必仔细检查并记录船只的状况。
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