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The Wonders of Italy- We were left wondering a lot, that's for sure!
MEET AND GREET ITALY的点评
点评：My brother and I recently booked a trip to Italy through Air Canada Vacations which uses the Meet and Greet Italy travel agency. This was a highly anticipated vacation planned as a special celebration for our mother’s upcoming 70th birthday. Given her mobility challenges, we took great care in researching and preparing for the trip, hoping that a company that advertises itself as being "100% Italian" and "always available for any need or emergency" would provide the support we required. Unfortunately, our experience did not align with these claims, leading to a trip that was far more stressful than we had hoped.
Before our departure, we reached out to Meet and Greet Italy via email to inquire about renting a wheelchair or scooter to make our mother’s experience more comfortable. Disappointingly, the company was unable to provide assistance or even direct us to a rental service. Their response was that it was too short notice to accommodate our request despite their website stating, “24/7 SUPPORT- We’re here for you around the clock, 24/7, to assist with any needs or concerns during your journey. Your comfort and satisfaction are our top priority.” Given their local expertise, we expected at least some guidance on where to find such resources, but we were left to handle it on our own.
Upon arriving in Rome, our mother was exhausted from the long travel day, and we were unable to use our pre-booked hop-on-hop-off bus tour. When we attempted to use it the following day, we only managed to catch the last run, meaning we saw only half of the sights we had planned.
In an effort to make up for the lost time, I reached out to Green Line Tours, as directed, to inquire about getting a one-day pass for our final day in Rome. Despite providing all relevant information to the Green Line Tours number, including our voucher and reference number, I never received a response first nor last. This was very disappointing as we would be back in Rome on our final day of the trip with nothing planned and it would have been the perfect way to finish off the trip.
When we arrived in Florence, we spent a significant portion of our morning searching for a wheelchair rental. With persistence, we eventually found one at a local Farmacia for a cash deposit of 150 EUR, with the actual rental only costing 10 EUR. While this was a huge help for my mother, it was frustrating that the company, which markets itself as being ready to step in "instantly," had not been able to provide this kind of assistance.
Additionally, the hop-on-hop-off tour in Florence did not meet expectations. The itinerary advertised two routes, but only the blue line was operating, leaving out many of the sights we had planned to visit.
One of the key features of our itinerary was supposed to be first-class train travel between each location, with our baggage delivered directly to our hotel. However, we were instead given business-class tickets and had to handle all of our luggage ourselves. This added another layer of difficulty, especially given our mother’s mobility issues, making travel between cities far more strenuous than anticipated.
Hotel Accommodations in Venice: A Major Safety Concern
One of the most alarming aspects of our trip was our stay in Venice. Our itinerary stated, "Welcome to Venice," but we were actually placed in Mestre, an entirely different community outside the city. The hotel we were assigned was in unacceptable condition, reeking of cigarette smoke and appearing only superficially cleaned. The pictures that the hotel’s website has, are, in fact, nothing like the deplorable conditions that we check into. This was most shocking to us as the Meet & Greet website claims to, “ …personally test every experience, every hotel, and every restaurant to ensure you enjoy nothing but the best. Our commitment to excellence is unwavering.”
More concerning was the accessibility issue in our mother’s room. A large step up into the bathroom created a serious tripping hazard. Given her weakened mobility, particularly on her left side due to a past brain surgery, this was incredibly dangerous. The hotel was unable to offer an alternative room without this hazard, and when we reached out to the so-called "emergency number" on WhatsApp, they were unable to move us to a different hotel. In the end, we had no choice but to check out immediately and pay for another hotel ourselves.
Adding to the frustration, when we were finally set for a boat tour in Venice, we discovered that our tickets were mistakenly booked for September 2025 instead of March 2025. Thankfully, a kind staff member on the boat allowed our mother to board, but this error further highlighted the lack of attention to detail from Meet and Greet Italy.
Overall, our experience with Meet and Greet Italy was disappointing and stressful. Despite their claims of always being available for emergencies and assistance, we found Meet & Greet largely unhelpful when we needed them most. A simple wheelchair rental should not have been difficult for a local-based company to facilitate, and yet we had to take it upon ourselves to find one in each city. Their lack of communication, misrepresentation of accommodations, and poor handling of our concerns significantly impacted what was supposed to be a once-in-a-lifetime trip for our mother.
We understand that last-minute requests can be challenging, but when a company markets itself as being ready to assist in emergencies, we expect a higher level of support. This was not the worry-free trip we had envisioned, as we were forced to spend a large amount of time searching online, wandering around asking questions and spending much more money than was needed.
Before our departure, we reached out to Meet and Greet Italy via email to inquire about renting a wheelchair or scooter to make our mother’s experience more comfortable. Disappointingly, the company was unable to provide assistance or even direct us to a rental service. Their response was that it was too short notice to accommodate our request despite their website stating, “24/7 SUPPORT- We’re here for you around the clock, 24/7, to assist with any needs or concerns during your journey. Your comfort and satisfaction are our top priority.” Given their local expertise, we expected at least some guidance on where to find such resources, but we were left to handle it on our own.
Upon arriving in Rome, our mother was exhausted from the long travel day, and we were unable to use our pre-booked hop-on-hop-off bus tour. When we attempted to use it the following day, we only managed to catch the last run, meaning we saw only half of the sights we had planned.
In an effort to make up for the lost time, I reached out to Green Line Tours, as directed, to inquire about getting a one-day pass for our final day in Rome. Despite providing all relevant information to the Green Line Tours number, including our voucher and reference number, I never received a response first nor last. This was very disappointing as we would be back in Rome on our final day of the trip with nothing planned and it would have been the perfect way to finish off the trip.
When we arrived in Florence, we spent a significant portion of our morning searching for a wheelchair rental. With persistence, we eventually found one at a local Farmacia for a cash deposit of 150 EUR, with the actual rental only costing 10 EUR. While this was a huge help for my mother, it was frustrating that the company, which markets itself as being ready to step in "instantly," had not been able to provide this kind of assistance.
Additionally, the hop-on-hop-off tour in Florence did not meet expectations. The itinerary advertised two routes, but only the blue line was operating, leaving out many of the sights we had planned to visit.
One of the key features of our itinerary was supposed to be first-class train travel between each location, with our baggage delivered directly to our hotel. However, we were instead given business-class tickets and had to handle all of our luggage ourselves. This added another layer of difficulty, especially given our mother’s mobility issues, making travel between cities far more strenuous than anticipated.
Hotel Accommodations in Venice: A Major Safety Concern
One of the most alarming aspects of our trip was our stay in Venice. Our itinerary stated, "Welcome to Venice," but we were actually placed in Mestre, an entirely different community outside the city. The hotel we were assigned was in unacceptable condition, reeking of cigarette smoke and appearing only superficially cleaned. The pictures that the hotel’s website has, are, in fact, nothing like the deplorable conditions that we check into. This was most shocking to us as the Meet & Greet website claims to, “ …personally test every experience, every hotel, and every restaurant to ensure you enjoy nothing but the best. Our commitment to excellence is unwavering.”
More concerning was the accessibility issue in our mother’s room. A large step up into the bathroom created a serious tripping hazard. Given her weakened mobility, particularly on her left side due to a past brain surgery, this was incredibly dangerous. The hotel was unable to offer an alternative room without this hazard, and when we reached out to the so-called "emergency number" on WhatsApp, they were unable to move us to a different hotel. In the end, we had no choice but to check out immediately and pay for another hotel ourselves.
Adding to the frustration, when we were finally set for a boat tour in Venice, we discovered that our tickets were mistakenly booked for September 2025 instead of March 2025. Thankfully, a kind staff member on the boat allowed our mother to board, but this error further highlighted the lack of attention to detail from Meet and Greet Italy.
Overall, our experience with Meet and Greet Italy was disappointing and stressful. Despite their claims of always being available for emergencies and assistance, we found Meet & Greet largely unhelpful when we needed them most. A simple wheelchair rental should not have been difficult for a local-based company to facilitate, and yet we had to take it upon ourselves to find one in each city. Their lack of communication, misrepresentation of accommodations, and poor handling of our concerns significantly impacted what was supposed to be a once-in-a-lifetime trip for our mother.
We understand that last-minute requests can be challenging, but when a company markets itself as being ready to assist in emergencies, we expect a higher level of support. This was not the worry-free trip we had envisioned, as we were forced to spend a large amount of time searching online, wandering around asking questions and spending much more money than was needed.
翻译：我和弟弟最近通过加拿大航空假期预订了意大利之旅，该公司使用了 Meet and Greet Italy 旅行社。这是一次备受期待的假期，计划作为我们母亲即将到来的 70 岁生日的特别庆祝活动。考虑到她行动不便，我们非常仔细地研究和准备了这次旅行，希望一家自称“100% 意大利”和“随时可满足任何需要或紧急情况”的公司能够提供我们所需的支持。不幸的是，我们的经历与这些说法不符，导致这次旅行比我们希望的要紧张得多。
出发前，我们通过电子邮件联系了 Meet and Greet Italy，询问是否可以租用轮椅或踏板车，以便让我们的母亲体验更舒适。令人失望的是，该公司无法提供帮助，甚至无法指导我们找到租赁服务。他们回复说，尽管他们的网站上写着“24/7 支持 - 我们全天候为您服务，24/7，以帮助您解决旅途中的任何需求或疑虑。您的舒适和满意是我们的首要任务。”鉴于他们在当地的专业知识，我们至少希望他们能指导我们在哪里可以找到这样的资源，但我们只能自己处理。
抵达罗马后，我们的母亲因漫长的旅行而精疲力竭，我们无法使用我们预订的随上随下巴士之旅。当我们第二天试图使用它时，我们只赶上了最后一班，这意味着我们只看到了我们计划的一半景点。
为了弥补失去的时间，我按照指示联系了 Green Line Tours，询问如何在罗马的最后一天获得一日通票。尽管我向 Green Line Tours 提供了所有相关信息，包括我们的凭证和参考号，但我从未收到过回复。这非常令人失望，因为我们将在旅行的最后一天回到罗马，没有任何计划，这将是结束旅行的完美方式。
当我们到达佛罗伦萨时，我们花了一大上午的时间寻找轮椅租赁。经过坚持不懈的努力，我们最终在当地的一家 Farmacia 找到了一辆，只需支付 150 欧元的现金押金，实际租赁费用仅为 10 欧元。虽然这对我母亲来说是一个巨大的帮助，但令人沮丧的是，这家自称随时准备“立即”介入的公司却无法提供这种帮助。
此外，佛罗伦萨的随上随下之旅没有达到预期。行程宣传了两条路线，但只有蓝线在运营，遗漏了我们计划参观的许多景点。
我们的行程的主要特点之一应该是每个地点之间乘坐头等舱火车旅行，我们的行李直接送到我们的酒店。然而，我们得到的却是商务舱机票，不得不自己处理所有行李。这又增加了一层困难，尤其是考虑到我们母亲的行动不便，使得城市之间的旅行比预想的要费力得多。
威尼斯的酒店住宿：一个主要的安全隐患
我们旅行中最令人担忧的方面之一是我们在威尼斯的住宿。我们的行程单上写着“欢迎来到威尼斯”，但我们实际上被安排在梅斯特雷，一个完全不同的城外社区。我们被安排的酒店状况令人无法接受，散发着香烟味，看起来只是表面清洁。事实上，酒店网站上的图片与我们入住的糟糕状况完全不同。这对我们来说是最令人震惊的，因为 Meet & Greet 网站声称“……亲自测试每一次体验、每家酒店和每家餐厅，以确保您享受最好的体验。我们对卓越的承诺是坚定不移的。”
更令人担忧的是我们母亲房间的无障碍问题。浴室里有一个很大的台阶，很容易绊倒。由于她过去做过脑部手术，行动能力减弱，尤其是左侧，这非常危险。酒店无法提供没有这种危险的替代房间，当我们拨打 WhatsApp 上所谓的“紧急电话”时，他们无法将我们转移到另一家酒店。最后，我们别无选择，只能立即退房，自己支付另一家酒店的费用。
更令人沮丧的是，当我们终于准备好去威尼斯乘船游览时，我们发现我们的票被错误地预订为 2025 年 9 月，而不是 2025 年 3 月。谢天谢地，船上一位好心的工作人员允许我们的母亲登船，但这个错误进一步凸显了 Meet and Greet Italy 对细节的关注不足。
总的来说，我们在 Meet and Greet Italy 的经历令人失望和紧张。尽管他们声称随时可以处理紧急情况和提供帮助，但我们发现 Meet & Greet 在我们最需要他们的时候基本上没有提供帮助。对于一家本地公司来说，简单的轮椅租赁应该不难，但我们却不得不自己在每个城市寻找一家。他们缺乏沟通、对住宿条件的虚假陈述以及对我们的担忧处理不当，严重影响了我们母亲一生一次的旅行。
我们理解最后一刻的请求可能具有挑战性，但当一家公司宣称自己随时准备在紧急情况下提供帮助时，我们期望得到更高水平的支持。这并不是我们想象中的无忧无虑的旅行，因为我们被迫花费大量时间在网上搜索、四处游荡询问问题，并花费了比需要更多的钱。
出发前，我们通过电子邮件联系了 Meet and Greet Italy，询问是否可以租用轮椅或踏板车，以便让我们的母亲体验更舒适。令人失望的是，该公司无法提供帮助，甚至无法指导我们找到租赁服务。他们回复说，尽管他们的网站上写着“24/7 支持 - 我们全天候为您服务，24/7，以帮助您解决旅途中的任何需求或疑虑。您的舒适和满意是我们的首要任务。”鉴于他们在当地的专业知识，我们至少希望他们能指导我们在哪里可以找到这样的资源，但我们只能自己处理。
抵达罗马后，我们的母亲因漫长的旅行而精疲力竭，我们无法使用我们预订的随上随下巴士之旅。当我们第二天试图使用它时，我们只赶上了最后一班，这意味着我们只看到了我们计划的一半景点。
为了弥补失去的时间，我按照指示联系了 Green Line Tours，询问如何在罗马的最后一天获得一日通票。尽管我向 Green Line Tours 提供了所有相关信息，包括我们的凭证和参考号，但我从未收到过回复。这非常令人失望，因为我们将在旅行的最后一天回到罗马，没有任何计划，这将是结束旅行的完美方式。
当我们到达佛罗伦萨时，我们花了一大上午的时间寻找轮椅租赁。经过坚持不懈的努力，我们最终在当地的一家 Farmacia 找到了一辆，只需支付 150 欧元的现金押金，实际租赁费用仅为 10 欧元。虽然这对我母亲来说是一个巨大的帮助，但令人沮丧的是，这家自称随时准备“立即”介入的公司却无法提供这种帮助。
此外，佛罗伦萨的随上随下之旅没有达到预期。行程宣传了两条路线，但只有蓝线在运营，遗漏了我们计划参观的许多景点。
我们的行程的主要特点之一应该是每个地点之间乘坐头等舱火车旅行，我们的行李直接送到我们的酒店。然而，我们得到的却是商务舱机票，不得不自己处理所有行李。这又增加了一层困难，尤其是考虑到我们母亲的行动不便，使得城市之间的旅行比预想的要费力得多。
威尼斯的酒店住宿：一个主要的安全隐患
我们旅行中最令人担忧的方面之一是我们在威尼斯的住宿。我们的行程单上写着“欢迎来到威尼斯”，但我们实际上被安排在梅斯特雷，一个完全不同的城外社区。我们被安排的酒店状况令人无法接受，散发着香烟味，看起来只是表面清洁。事实上，酒店网站上的图片与我们入住的糟糕状况完全不同。这对我们来说是最令人震惊的，因为 Meet & Greet 网站声称“……亲自测试每一次体验、每家酒店和每家餐厅，以确保您享受最好的体验。我们对卓越的承诺是坚定不移的。”
更令人担忧的是我们母亲房间的无障碍问题。浴室里有一个很大的台阶，很容易绊倒。由于她过去做过脑部手术，行动能力减弱，尤其是左侧，这非常危险。酒店无法提供没有这种危险的替代房间，当我们拨打 WhatsApp 上所谓的“紧急电话”时，他们无法将我们转移到另一家酒店。最后，我们别无选择，只能立即退房，自己支付另一家酒店的费用。
更令人沮丧的是，当我们终于准备好去威尼斯乘船游览时，我们发现我们的票被错误地预订为 2025 年 9 月，而不是 2025 年 3 月。谢天谢地，船上一位好心的工作人员允许我们的母亲登船，但这个错误进一步凸显了 Meet and Greet Italy 对细节的关注不足。
总的来说，我们在 Meet and Greet Italy 的经历令人失望和紧张。尽管他们声称随时可以处理紧急情况和提供帮助，但我们发现 Meet & Greet 在我们最需要他们的时候基本上没有提供帮助。对于一家本地公司来说，简单的轮椅租赁应该不难，但我们却不得不自己在每个城市寻找一家。他们缺乏沟通、对住宿条件的虚假陈述以及对我们的担忧处理不当，严重影响了我们母亲一生一次的旅行。
我们理解最后一刻的请求可能具有挑战性，但当一家公司宣称自己随时准备在紧急情况下提供帮助时，我们期望得到更高水平的支持。这并不是我们想象中的无忧无虑的旅行，因为我们被迫花费大量时间在网上搜索、四处游荡询问问题，并花费了比需要更多的钱。
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