点评:We booked a tour to Mikumi National Park, 3 days in the park were offered and paid for by us. Getting there the first day, we were informed that we would NOT enter the park on that day, so we ended up with 2 entries only. The tour itself was good, the guides had good knowledge and were reliable (not Eco & Culture Tours but some subcontractor according to what was written on the car).
After returning, we asked to be re-funded the entry fee to the park for the day we missed. We got one answer that they needed to check with the guides (which is ridiculuous because they were in contact with the guides and with us all the time about this), and that's it. No further replies received for over 15 days now - and needles to says, we did not get our money back.
To conclude: a good tour is one thing, honesty in business is another. Both are necessary to leave a good impression.
I cannot recommend this company.
翻译:我们预订了米库米国家公园之旅,我们提供并支付了公园内三天的费用。第一天到达那里,我们被告知当天不能入园,所以我们最终只进了2个公园。旅行本身很好,导游知识渊博并且可靠(不是生态和文化之旅,而是根据车上写的一些分包商)。
回来后,我们要求退还我们错过的那天的公园门票。我们得到的答案是他们需要与导游核实(这很荒谬,因为他们一直与导游以及我们就此事保持联系),就是这样。已经超过 15 天没有收到进一步的回复 - 不用说,我们没有拿回我们的钱。
总结一下:旅游好是一回事,做生意诚信又是另一回事。两者缺一不可,才能给人留下好印象。
我不能推荐这家公司。