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Karolina D
Birthday Stress
Altitude Trampoline Park的点评
点评：We hosted our son’s birthday party at Altitude this past Saturday. While the kids had fun, our overall experience as hosts was disappointing.
When we booked, we were told we could come in at 9:45 a.m. to decorate. Unfortunately, when we arrived, we were not allowed in. Later, we learned this was because the manager had arrived late, leaving the staff with little time to prepare our room. We’ve since heard this is a common occurrence on Saturdays, which makes it even more frustrating.
Our party host, Ayden, was the highlight of the experience. He was attentive, kind, and truly did everything he could to help us manage the situation. We appreciated him greatly, and I hope his efforts are recognized.
We had also expected that as families arrived, staff would let them know the party was covering their child’s admission and that we would cover the $3 spectator fee for parents. Instead, there seemed to be little oversight, and we ended up paying for more jumpers than we had planned. While we understand that guests may not always clarify, better communication from staff would have prevented the confusion.
The party room itself was also underwhelming. If it weren’t for the few decorations we brought, it would have been a very sad space to host a party. We noticed other rooms were set up much nicer, which made ours feel even more disappointing.
Additionally, no outside food is allowed, which means purchasing their pizza at $20 each. The quality is comparable to lower-end fast food, and for the cost of the party overall (about $45 per jumper), we expected better value.
In the end, the children enjoyed themselves, but as parents hosting the event, it was a stressful and costly experience. I would not recommend this venue for birthday parties unless you ask very detailed questions up front, confirm exactly how guest check-in will be handled, and prepare for limited food options.
When we booked, we were told we could come in at 9:45 a.m. to decorate. Unfortunately, when we arrived, we were not allowed in. Later, we learned this was because the manager had arrived late, leaving the staff with little time to prepare our room. We’ve since heard this is a common occurrence on Saturdays, which makes it even more frustrating.
Our party host, Ayden, was the highlight of the experience. He was attentive, kind, and truly did everything he could to help us manage the situation. We appreciated him greatly, and I hope his efforts are recognized.
We had also expected that as families arrived, staff would let them know the party was covering their child’s admission and that we would cover the $3 spectator fee for parents. Instead, there seemed to be little oversight, and we ended up paying for more jumpers than we had planned. While we understand that guests may not always clarify, better communication from staff would have prevented the confusion.
The party room itself was also underwhelming. If it weren’t for the few decorations we brought, it would have been a very sad space to host a party. We noticed other rooms were set up much nicer, which made ours feel even more disappointing.
Additionally, no outside food is allowed, which means purchasing their pizza at $20 each. The quality is comparable to lower-end fast food, and for the cost of the party overall (about $45 per jumper), we expected better value.
In the end, the children enjoyed themselves, but as parents hosting the event, it was a stressful and costly experience. I would not recommend this venue for birthday parties unless you ask very detailed questions up front, confirm exactly how guest check-in will be handled, and prepare for limited food options.
翻译：上周六，我们在 Altitude 为儿子举办了生日派对。虽然孩子们玩得很开心，但我们作为主人的整体体验却令人失望。
预订时，我们被告知可以在上午 9:45 入场装饰。不幸的是，我们到达后却被禁止入场。后来我们得知，这是因为经理迟到了，工作人员几乎没有时间准备我们的房间。后来我们听说这种情况在周六很常见，这让我们更加沮丧。
我们的派对主持人 Ayden 是这次体验的亮点。他细心、友善，竭尽所能帮助我们处理了这种情况。我们非常感谢他，希望他的努力能够得到认可。
我们原本以为，当家长们到达时，工作人员会告知他们，派对费用由他们承担，家长的 3 美元观众费由我们承担。然而，他们似乎几乎没有监督，最终我们支付了比计划更多的跳伞费用。虽然我们理解客人可能并不总是能解释清楚，但如果工作人员能更好地沟通，就能避免这种混乱。
派对房间本身也令人失望。如果不是我们自己带的几件装饰品，这里举办派对会非常令人失望。我们发现其他房间布置得更漂亮，这让我们的房间更加失望。
此外，不允许外带食物，这意味着你得花20美元买他们的披萨。质量和低端快餐差不多，而且考虑到派对的整体成本（每个毛衣约45美元），我们期望它物有所值。
最后，孩子们玩得很开心，但作为主办方的家长，这是一次紧张且昂贵的经历。我不推荐在这个场地举办生日派对，除非你事先问清楚所有问题，确认客人入住的具体流程，并做好食物选择有限的准备。
预订时，我们被告知可以在上午 9:45 入场装饰。不幸的是，我们到达后却被禁止入场。后来我们得知，这是因为经理迟到了，工作人员几乎没有时间准备我们的房间。后来我们听说这种情况在周六很常见，这让我们更加沮丧。
我们的派对主持人 Ayden 是这次体验的亮点。他细心、友善，竭尽所能帮助我们处理了这种情况。我们非常感谢他，希望他的努力能够得到认可。
我们原本以为，当家长们到达时，工作人员会告知他们，派对费用由他们承担，家长的 3 美元观众费由我们承担。然而，他们似乎几乎没有监督，最终我们支付了比计划更多的跳伞费用。虽然我们理解客人可能并不总是能解释清楚，但如果工作人员能更好地沟通，就能避免这种混乱。
派对房间本身也令人失望。如果不是我们自己带的几件装饰品，这里举办派对会非常令人失望。我们发现其他房间布置得更漂亮，这让我们的房间更加失望。
此外，不允许外带食物，这意味着你得花20美元买他们的披萨。质量和低端快餐差不多，而且考虑到派对的整体成本（每个毛衣约45美元），我们期望它物有所值。
最后，孩子们玩得很开心，但作为主办方的家长，这是一次紧张且昂贵的经历。我不推荐在这个场地举办生日派对，除非你事先问清楚所有问题，确认客人入住的具体流程，并做好食物选择有限的准备。
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