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Expensive, poorly operated summer activities — a major waste of a family day
天堂滑雪度假村的点评
点评：We visited Heavenly’s summer activities with a group of families and children ranging from age 5 to 14. We paid to ride the gondola and brought the kids up specifically to participate in the advertised mountain activities.
The views were beautiful, but the paid experience was extremely disappointing.
The zip line was either not operating normally or was being run at such limited capacity that our children could not reasonably use it. Lines for the other activities were extraordinarily long even though the mountain did not appear crowded. The operation was so slow and inefficient that the kids were able to complete very few activities during the time we were there.
The biggest problem was the mismatch between what Heavenly sells and what it was actually capable of delivering. Families pay a substantial amount, invest most of a day getting there and riding the gondola, and then discover after reaching the top that key activities are unavailable, severely restricted, or operating with inadequate capacity.
Had we been clearly told before purchasing that the zip line was not operating normally and that the remaining activities involved excessive waits, we would not have bought the tickets.
This was not merely a weather delay or an unexpectedly crowded day. It appeared to be poor staffing, poor capacity management, and inadequate communication. The result was a costly and frustrating waste of vacation time.
We have had other disappointing experiences at Vail Resorts properties, and this reinforces our decision to avoid spending money with the company in the future. Families considering Heavenly’s summer activities should verify exactly which attractions are running, at what capacity, and what refund options exist before purchasing anything.
The views were beautiful, but the paid experience was extremely disappointing.
The zip line was either not operating normally or was being run at such limited capacity that our children could not reasonably use it. Lines for the other activities were extraordinarily long even though the mountain did not appear crowded. The operation was so slow and inefficient that the kids were able to complete very few activities during the time we were there.
The biggest problem was the mismatch between what Heavenly sells and what it was actually capable of delivering. Families pay a substantial amount, invest most of a day getting there and riding the gondola, and then discover after reaching the top that key activities are unavailable, severely restricted, or operating with inadequate capacity.
Had we been clearly told before purchasing that the zip line was not operating normally and that the remaining activities involved excessive waits, we would not have bought the tickets.
This was not merely a weather delay or an unexpectedly crowded day. It appeared to be poor staffing, poor capacity management, and inadequate communication. The result was a costly and frustrating waste of vacation time.
We have had other disappointing experiences at Vail Resorts properties, and this reinforces our decision to avoid spending money with the company in the future. Families considering Heavenly’s summer activities should verify exactly which attractions are running, at what capacity, and what refund options exist before purchasing anything.
翻译：我们和一群5至14岁的孩子及他们的家长一同体验了Heavenly的夏季活动。我们付费乘坐缆车，特意带孩子们来参与宣传中所提到的各项山地活动。
那里的风景很美，但付费体验却极其令人失望。
滑索要么无法正常运转，要么运行频率极低，以至于我们的孩子根本没机会使用。尽管山上看起来并不拥挤，但其他各项活动的排队队伍却长得惊人。整个运营流程极其缓慢且效率低下，以至于我们在那里的这段时间里，孩子们能参与的活动少之又少。
最大的问题在于Heavenly所宣传的服务内容与它实际能提供的内容之间存在巨大落差。家长们要支付不菲的费用，还要耗费大半天时间才抵达景区并乘坐缆车。等到到达目的地后，我们才发现一些主要活动根本无法进行、受到严格限制，或者运作能力远远不足。
如果在购票前能明确告知我们滑索设施无法正常使用，且其他活动需要等待很长时间，我们绝对不会购买门票。
这不仅仅是天气原因导致的延误或当天游客过多的问题，看来是人员配备不足、容量管理不善以及沟通不到位所致。结果就是，我们浪费了大量宝贵的假期时间，而且过程也令人沮丧。
我们在Vail Resorts旗下的其他度假村也遇到过类似不尽人意的经历，这也更加坚定了我们今后不再与该公司打交道的决心。打算参加Heavenly夏季活动的家庭在购票前，务必仔细确认哪些项目仍在开放、其接待能力如何，以及有哪些退款政策。
那里的风景很美，但付费体验却极其令人失望。
滑索要么无法正常运转，要么运行频率极低，以至于我们的孩子根本没机会使用。尽管山上看起来并不拥挤，但其他各项活动的排队队伍却长得惊人。整个运营流程极其缓慢且效率低下，以至于我们在那里的这段时间里，孩子们能参与的活动少之又少。
最大的问题在于Heavenly所宣传的服务内容与它实际能提供的内容之间存在巨大落差。家长们要支付不菲的费用，还要耗费大半天时间才抵达景区并乘坐缆车。等到到达目的地后，我们才发现一些主要活动根本无法进行、受到严格限制，或者运作能力远远不足。
如果在购票前能明确告知我们滑索设施无法正常使用，且其他活动需要等待很长时间，我们绝对不会购买门票。
这不仅仅是天气原因导致的延误或当天游客过多的问题，看来是人员配备不足、容量管理不善以及沟通不到位所致。结果就是，我们浪费了大量宝贵的假期时间，而且过程也令人沮丧。
我们在Vail Resorts旗下的其他度假村也遇到过类似不尽人意的经历，这也更加坚定了我们今后不再与该公司打交道的决心。打算参加Heavenly夏季活动的家庭在购票前，务必仔细确认哪些项目仍在开放、其接待能力如何，以及有哪些退款政策。
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