点评:It has been one year since our disastrous trip we booked with Acanela. This company is a total scam, they have taken our money, promised a nice hotel and dinners, then left us stranded in Santorini, Greece without any of the items on the itinerary as well as no in-country contact person to help. To make it even worse, no one at Acanela will answer our phone calls, messages or emails! We are in a suite for Breach of Contract with Acanela! They will not get away with this total scam!
They are good at hiding bad reviews like mine, now that I have dug deep, I can see many people have fallen victim to their lies. We are out $4200 per couple, 2 couples!
Even upon our return I requested a refund- twice, no reply from Acanela.
Our trip was August 2022, I have been trying to get a refund for one year, being nice, not writing bad reviews- hoping for a reasonable outcome. I'm done being nice! You can talk to my lawyers, Kylie!
翻译:自从我们通过 Acanela 预订灾难性的旅行以来已经一年了。这家公司完全是一个骗局,他们拿走了我们的钱,承诺提供不错的酒店和晚餐,然后让我们滞留在希腊圣托里尼,没有行程中的任何项目,也没有国内联系人提供帮助。更糟糕的是,Acanela 没有人会接听我们的电话、信息或电子邮件!我们因 Acanela 违约而入住套房!他们不会逃脱这个彻底的骗局!
他们很擅长隐藏像我一样的差评,现在我深入挖掘,我发现很多人都成为了他们谎言的受害者。我们每对夫妇花费 4200 美元,2 对夫妇!
即使我们回来后,我也两次要求退款,但 Acanela 都没有回复。
我们的旅行是 2022 年 8 月,一年来我一直在尝试退款,保持友善,不写差评 - 希望能得到一个合理的结果。我已经不再乖了!你可以和我的律师谈谈,凯莉!